About the Role:We are seeking an experienced and dynamic Customer Solutions Manager to lead our Folding Carton division in Richmond. In this leadership role, you will oversee a high‑performing team, ensure exceptional customer service, and contribute to operational excellence. The ideal candidate excels in people leadership, process management, and cross‑functional collaboration.Compensation:The typical hiring range for this position is $82,000 - $92,000/ year. Who We AreEstablished in 1982, Great Little Box Company is a family-owned and operated leading manufacturer of Labels, Corrugated Boxes & Displays, Folding Cartons, Digital Print & Packaging, Protective Packaging, and the distribution of Shipping Supplies.We take pride in our initiatives to make safety a priority. We demonstrate this with our structured in house training, providing personal protective equipment and our innovative and supportive culture.At Great Little Box Company, we aim to create a workplace of belonging in which individual differences are recognized, appreciated, and respected. We strive to build and grow our team that fosters variety in backgrounds, experiences and skills. We embrace inclusiveness in our workplace, so we can utilize each person’s talents and strengths.ResponsibilitiesLead, coach, and develop the Customer Solutions team, including onboarding and performance reviews.Support staffing decisions in collaboration with the VP,



Customer Solutions.Document and enhance department procedures to support continuous improvement.Attend daily production meetings and contribute to operational goals.Review orders and implement corrective training as needed.Approve credit note requests and ensure timely issue resolution.Manage Non-Conformance Reports (NCRs) and support quality improvement initiatives.Ensure compliance with company policies and procedures.Resolve escalated customer issues with professionalism and urgency.Collaborate with the VP of Sales to ensure alignment and seamless customer service.Lead team meetings and maintain performance tracking systems.Provide backup support during staff absences.Qualifications And SkillsMinimum 5 years of experience in customer service or operations management.Robust leadership and team development skills.Experience with process improvement and cross-functional collaboration.Excellent communication, problem-solving, and organizational abilities.Familiarity with manufacturing or packaging industry is an asset.GLBC is fully committed to two things – our employees and our customers. We offer employee based recognition and reward programs including profit sharing, continuous improvement incentives, and company-wide performance goals. We emphasize teamwork but value individual contributions to the team. Come join our winning team. We’re passionate, energetic and committed to providing excellence in packaging solutions.If you are someone who values customers and a truly Great place to work – Please apply if interested.

📌 Customer Solutions Manager - $82,000 - $92,000 A Year (Richmond)
🏢 Great Little Box
📍 Richmond