Be a key player at Ripple as a Client Support Manager, focusing on delivering exceptional client experiences through innovative SaaS solutions. Lead your team to current heights while optimizing processes. As the Manager of Client Support, you will empower Client Support Analysts while enhancing both onboarding and training protocols.

Your role involves managing the client support queue lifecycle with a keen focus on metrics like client satisfaction and resolution times, ensuring continuous improvement. Key Responsibilities:

- Cultivate a culture of accountability within the team
- Develop engaging onboarding and training programs
- Manage client support processes for timely resolutions
- Provide expertise for complex support challenges
- Analyze metrics to drive support improvements Requirements:
- 5+ years of support experience with demonstrable achievements
- 2+ years in leadership roles focused on team development
- Knowledge of SaaS tools and technical support methodologies
- Excellent collaboration and communication skills
- Commitment to fostering a resilient team environment Drive client satisfaction and team success in this pivotal role at Ripple.

📌 Ripple Client Support Manager Position (Toronto)
🏢 P2P
📍 Toronto