Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description Position Purpose summary: The following expectations and tasks will be part of the annual performance appraisals; your merit increase will be based on the level of performance in each of the following areas. Expectations may change year to year and both parties should use the annual performance appraisal to determine realistic and equitable goals and outcomes for the upcoming performance year. To facilitate, through a coordinated case management process and housing first approach, the moving of individuals from street to permanent housing with supports.
Accountabilities Engage clients “where they are at” – on street or at location whichever is most comfortable for client
Case management of clients including intake, assessment for housing history, barriers to housing, immediate and ongoing needs (ID, financial, food, shelter, clothing and medical)
Preliminary goal setting/plan to assess client conditions, determine housing history and existing barriers to housing
Provide crisis intervention when necessary
Coach and support clients as needed to access appropriate services
Monitor and follow up on client’s progress; advocate on behalf of the client as required and appropriate
Arrange for case conferences where appropriate or attend reviews requested by community workers
Maintain accurate records and documentation including incident reports, log notes and case notes
Maintain ongoing contact with clients
Work with clients to create a client driven goal plan with ongoing follow up to ensure goals are being worked towards




Engage landlords on the benefits of working with the Housing First model
Procure housing for clients through active housing searches and attending viewings both with the client and without
Refer clients to Ottawa Booth Centre and Community resources when appropriate
Advocate on behalf of clients to necessary Community resources
Attend staff meetings and case conferences prepared to offer information regarding clients and services issues
Prepare statistical and other reports as required
Adhere to all procedures, rules and guidelines for the safety and security of residents and staff
Ensure an adequate amount of necessary supplies are maintained (i.e. forms, log book, cell phone, charger, identification, bus tickets and first aid supplies)
Track all client spending
Track mileage for each use of program vehicle
Request purchases and maintain receipts for purchases as per Ottawa Booth Centre policy
Ensure all financial forms are completed as per Ottawa Booth Centre policy
CRITICAL RELATIONSHIP MANAGEMENT Governance Boards and Councils: None
Internal: Works collaboratively as part of the HBCM team
External: Liaisons with community partners, landlords and service providers
MANAGERIAL/Technical Leadership RESPONSIBILITY Coordinator of Outreach & Housing Services
FINANCIAL AND MATERIALS MANAGEMENT Ensure proper use/distribution of bus tickets, taxi vouchers, gas cards and various other gift cards as per funding agreement
Ensure eligibility of client expenditures as per funding agreement
WORKING CONDITIONS May deal with potentially angry and aggressive clients
May encounter verbal abuse
May be required to deal with client overdose and other medical situations
Education, Qualifications and Certifications Completed Community College degree in Social Work or equivalent work experience
Experience and Skilled Knowledge Requirements
Strong case management skills, including strong motivational interviewing, written and computer skills




Minimum 2 years’ experience in direct client case management service working with an urban homeless population experiencing addiction and/or mental health issues
Proven experience in liaising with community resource agencies to successfully advocate and negotiate clients’ needs
Proven ability to handle highly stressful situations and competing priorities
Skills and Capabilities (examples provided below) Current certification in First Aid/CPR, ASSIST and NVCI preferred
Valid ‘G’ driver’s license and current clean drivers abstract
Experience administering Narcan and/or Narcan training a robust asset
Current clear Police Reference check for Vulnerable Sector
Bilingualism (English/French) an asset
Compensation The target hiring range for this position is $26.90 to $26.90 with a maximum of $26.90. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you. Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth. If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.
Equal Opportunity and Inclusion As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Accommodations The Salvation Army will provide reasonable accommodation upon request.

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📌 Housing Based Case Manager (Quebec City)
🏢 TSA The Salvation Army TSA
📍 Quebec City