JobOverview
TheReservationsCoordinatorisresponsibleformanaginghotelreservationswhileprovidingadministrativesupporttomaximizeoccupancy,revenue,andguestsatisfaction.Thispositionservesastheprimarycontactforindividualandgroupaccommodationinquiries,coordinatesbookings,maintainsreservationaccuracy,andsupportssalesinitiativesthroughclientcommunication,reporting,andadministrativefunctions.

WorkingcloselywiththeFrontDesk,Housekeeping,Maintenance,andFinancedepartments,theReservationsCoordinatorensuresaseamlessbookingexperiencefromtheinitialinquirythrougharrivalwhiledeliveringexceptionalcustomerservice.

DutiesandResponsibilities
Reservations

Respondpromptlytoreservationinquiriesbyphone,email,andonlinechannels.

Processindividual,corporate,group,sportsteam,tour,andweddingguestroomreservationsaccuratelyandefficiently.

Provideinformationonroomtypes,rates,packages,hotelamenities,andlocalattractions.

Quoteroomrateswithinapprovedpricingguidelinesandmaximizeoccupancythrougheffectiveroominventorymanagement.

Createandmaintainroomblocksforgroupsandcoordinateroominglists.

Modify,confirm,andcancelreservationswhileensuringallreservationdetailsareaccurate.

Monitorroomavailabilityandcommunicatebookingtrendsandoccupancyforecaststomanagement.

Coordinatespecialguestrequests,VIParrivals,accessibilityneeds,andotheraccommodationswithoperationaldepartments.

Resolvereservationconcernsandguestinquiriespromptly,escalatingissueswhennecessary.

SalesSupport

Assistwithrespondingtoaccommodationinquiriesandpreparingquotations,proposals,andagreements.

Followupwithprospectiveandexistingclientstosecurebookingsandmaintainstrongcustomerrelationships.





Supportbusinessdevelopmenteffortsbyassistingwithcorporateaccounts,groupbusiness,sportsteams,touroperators,andlocalorganizations.

Maintainclientdatabases,accountrecords,andbookinghistoriesusingthehotel'spropertymanagementandCRMsystems.

Preparedaily,weekly,andmonthlysalesandreservationsreports,includingoccupancy,bookingpace,andrevenuetracking.

Conductmarketresearchtoidentifynewbusinessopportunitiesandmonitorcompetitorpricingandpromotions.

Assistwithpromotionalmaterials,hotelfactsheets,andsalescollateral.

Collaboratewiththehotel'smarketingorsocialmediarepresentativetopromotehotelpackagesandspecialoffers.

AdministrativeResponsibilities

Answerincomingcallsandrespondtoguestandclientinquiriesprofessionally.

Preparecorrespondence,reservationconfirmations,reports,andotherdepartmentaldocuments.

Maintainorganizedelectronicandpaperfilingsystems.

Scheduleappointmentsandmeetingsasrequired.

Orderandmaintainofficesuppliesforthedepartment.

Ensurereservationrecords,contracts,andclientinformationremainaccurateandconfidential.

Collaboration&Operations;

WorkcloselywithFrontDesk,Housekeeping,Maintenance,andFinancetoensureguestroomsarepreparedandguestexpectationsaremet.

Communicatearrivals,departures,roomblocks,specialrequests,andoperationalupdatestorelevantdepartments.





Assistoperationaldepartmentswhenrequiredtosupportoverallhoteloperations.

Promoteteamworkthrougheffectivecommunicationandcollaborationacrossalldepartments.

Performotherdutiesasassigned.

Qualifications

Diplomaorpost-secondaryeducationinHospitality,BusinessAdministration,Tourism,orarelatedfieldisconsideredanasset.

Minimumof2–3yearsofexperienceinhotelreservations,frontdesk,hotelsalessupport,orhospitalityadministration.

ExperienceusinghotelPropertyManagementSystems(PMS)andMicrosoftOfficeapplications.

ExperiencewithCRMsoftwareisconsideredanasset.

Excellentcustomerserviceandinterpersonalskills.

Strongverbalandwrittencommunicationabilities.

Excellentorganizationalandtimemanagementskillswithstrongattentiontodetail.

Abilitytomultitaskandprioritizeinafast-pacedhospitalityenvironment.

Professionaltelephoneetiquetteandproblem-solvingskills.

Basicmathematicalandreportingskills.

Abilitytoworkindependentlyandcollaborativelywithinasmallteam.

Availabilitytoworkweekdays,weekends,holidays,andoccasionaleveningsasbusinessdemandsrequire.

Weareopentoallqualifiedcandidatesandencourageadiverserangeofapplicantstobringtheiruniqueperspectivestoourteam.Weareanequalopportunityemployer.IfyourequireanaccommodationfortheapplicationprocessinaccordancewiththeOntarioHumanRightsCodeandtheAccessibilityfor OntarianswithDisabilitiesAct,thealternateformatsforcontactingusareasfollows:

WedonotuseAIaspartoftherecruitmentprocess.

Thispostingisopenforanexistingvacancy.

Thankyoutoeveryonewhohasexpressedinterestinacareerwithus.Onlythoseselectedforaninterviewwillbecontacted.

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📌 Reservations Coordinator | Ramada Plaza Niagara Falls (Ontario)
🏢 Owen Sound
📍 Ontario