Manager, Special AccountsLocation: Surrey, BC (Hybrid – Monday & Friday in office; Tuesday–Thursday remote)Salary Range: $85k – $100k CADFull-Time | 35-Hour Work Week | Management RoleOur client is seeking a Manager, Special Accounts to lead the day-to-day management of their Commercial Services Administration function and oversee the proactive management of non-performing and sub-standard retail and commercial credit.This is a newly created, high-impact leadership role supporting the Surrey head office branch.The Prospect Reporting to the Director, Commercial Credit, you will:Credit & Collections Leadership Direct the management of delinquency, foreclosures, and loan recoveriesDevelop and maintain policies and procedures to mitigate credit and fraud lossesRecommend restructuring solutions, loss provisions, and write-offsEscalate complex matters with sound, well-reasoned recommendationsRelationship & Legal Coordination Guide branch staff to ensure timely and respectful engagement with delinquent membersWork directly with members, commercial syndication partners, and legal counselManage foreclosure and litigation processesBalance financial recovery with member-focused solutionsReview and ensure accuracy of monthly and quarterly delinquency and impairment reportsConduct post-loan reviews for retail and commercial facilitiesIdentify risk trends and recommend remediation strategiesChampion policy and process improvements across the organizationThis is a hands-on leadership role — one direct report, but the majority of your day will involve managing complex accounts, navigating legal frameworks,



and finding practical solutions in grey areas.What You Bring We are looking for an experienced lending professional with strong institutional knowledge and sound judgment.Required Experience:7–9+ years of direct lending experienceIn-depth knowledge of Retail & Commercial CreditStrong collections and/or realization experience (required)Commercial lending experience (required)Prior management or supervisory experience strongly preferredBanking or Credit Union experience highly desirableTechnical Knowledge:Solid understanding of legislation including PPSA, Mortgage Act, Bankruptcy and Insolvency Act, Interest Act, Business Practices and Consumer Protection Act, Bank Act, relevant Criminal Code provisions, and moreExperience working with legal counsel on foreclosure and litigation mattersStrong analytical, decision-making, and negotiation skillsProficiency with banking systems and reporting toolsPersonal Attributes:Confident communicator at all levelsPractical, solutions-oriented thinkerAgile, collaborative, and open to rolling up your sleevesAligned with a values-driven, community-first approachWhy Join Us? We are one of BC's fastest-growing fully unionized credit unions, proudly Canadian and member-owned. With approximately 100 employees across seven branches, we operate with a "small but mighty" mindset — collaborative, agile, and deeply purpose-driven.We believe in:Investing profits back into local communitiesFair pay and living wages3 weeks' vacation to start (management level)12 paid health days (with 50% payout of unused days)Additional floater daysPreferential staff mortgage and loan ratesInterest-free loans (up to $5,000 annually for eligible purchases)Comprehensive extended health and dental coverage$2,000 annual mental health coverageUnlimited RMT, physiotherapy & chiropracticHealth spending accountFamily-building and gender affirmation benefitsTravel insurance and critical illness supportSecurity 3x annual salary life insurance coverageSalary placement is aligned with a structured unionized pay band, with progression increases at 90 days and every six months thereafter.#J-18808-Ljbffr

📌 Manager, Special Accounts - C$85,000 - C$100,000 A Year (Surrey)
🏢 TEEMA Solutions Group
📍 Surrey