Dynatrace Solution Architect / Senior Dynatrace SMELocation: Montreal (Hybrid/Onsite)Contract Length: 3.5 MonthsWe at Raise are hiring a Dynatrace Solution Architect / Senior Dynatrace SME for one of our top clients. After establishing themselves as an industry leader, they're now expanding their team to meet rising demand.Key Responsibilities:Solution Architecture & ImplementationDesign and implement enterprise-scale Dynatrace monitoring solutions.Develop high-level and detailed solution designs for implementation waves and releases.Create configuration guides, implementation documentation, SOPs, runbooks, and operational handbooks.Define monitoring standards, governance models, and onboarding processes.Lead deployment and configuration of Dynatrace managed or SaaS environments.Perform Dynatrace tenant configuration, OneAgent deployment, ActiveGate setup, and platform administration.Drive observability adoption across applications, infrastructure, cloud, and digital experience monitoring.Dynatrace Platform AdministrationConfigure and manage:OneAgent deploymentsActiveGatesManagement ZonesAlerting ProfilesDashboards and ReportsService Detection RulesCustom Metrics and EventsMaintenance WindowsEnsure monitoring coverage, data quality, and platform scalability.Troubleshoot and resolve technical implementation challenges.Monitoring OptimizationAnalyze monitoring configurations and recommend best practices.Optimize:Data ingestion and consumptionLicensing utilizationDashboard effectivenessAlert quality and noise reductionService detection accuracyImplement monitoring strategies that maximize business value and operational efficiency.Design proactive alerting and observability frameworks.ServiceNow & CMDB IntegrationLead integration between Dynatrace and ServiceNow platforms.Configure and maintain CMDB API connections.Design and implement CI discovery and mapping processes.Integrate Dynatrace entities with ServiceNow CMDB using ETL and IRE methodologies.Configure automated incident creation from Dynatrace problems.Enable bidirectional workflow integrations where required.Design and implement event correlation and incident enrichment capabilitiesNaming, Tagging & GovernanceDefine enterprise-wide naming and tagging standards.Configure:Service naming rulesProcess naming rulesAuto-tagging strategiesMetadata governance standardsEstablish monitoring taxonomy and service ownership models.Ensure consistency across applications, infrastructure, and business services.Maintenance Window ManagementDesign and implement automated maintenance window capabilities.Integrate ServiceNow change management processes with Dynatrace maintenance windows.Configure maintenance windows based on scheduled change requests.Ensure alert suppression and operational governance during approved maintenance activities.Stakeholder Management & EnablementCollaborate with application teams, infrastructure teams, architecture teams, and service management teams.Provide technical leadership and mentorship to monitoring and operations teams.Conduct workshops, knowledge transfer sessions, and formal training programs.Establish operational best practices for monitoring and observability adoption.Act as the primary escalation point for complex Dynatrace-related issues.Required Technical SkillsDynatrace SaaS and/or ManagedOneAgent Deployment & ConfigurationActiveGate AdministrationManagement ZonesService Detection RulesCustom Metrics & ExtensionsReal User Monitoring (RUM)Synthetic MonitoringInfrastructure MonitoringApplication Performance Monitoring (APM)Log Management & AnalyticsDashboards and ReportingAlerting Profiles and Problem DetectionIntegration & AutomationREST APIsJSON/XMLWebhooksAutomation WorkflowsPowerShell/ScriptingPython (preferred)CI/CD IntegrationsRequired QualificationsBachelor's Degree in Computer Science, Information Technology, Engineering, or related field.Dynatrace Associate or Professional Certification preferred.ServiceNow Integration or CMDB experience preferred.Robust understanding of ITSM, ITOM, AIOps, and Observability practices.Experience designing enterprise monitoring architectures.Strong troubleshooting and analytical skills.Excellent communication, presentation, and stakeholder management skills.Preferred CertificationsDynatrace Associate CertificationDynatrace Professional CertificationKey DeliverablesHigh-Level Design (HLD) and Low-Level Design (LLD) documentsDynatrace Configuration GuidesOperations HandbookSOPs and RunbooksMonitoring Governance FrameworkCMDB Integration DesignServiceNow Integration DesignDashboard and Alert Optimization ReportsTraining Materials and Knowledge Transfer SessionsWave-based Implementation PlansWe believe strongly in making the world a better place through work, which is why we're a certified B Corporation and donate 10% of our profits to charity.We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodation: https://raise.Jobs/accommodations/ #J-18808-Ljbffr

📌 Dynatrace Solution Architect / Senior Dynatrace Sme (Montreal)
🏢 Raise
📍 Montreal