Reporting to the user services manager of the Dieppe Aquatic and Sports Centre, the reception and information clerk’s main role is client service at the Dieppe Aquatic and Sports Centre. The incumbent answers and transfers telephone calls; greets and directs visitors; provides information to the general public about the facility’s activities; takes program registrations; reserves facilities; processes financial transactions; and provides administrative support for other related tasks.

DUTIES AND RESPONSIBILITIES
1. Client services

Welcome, direct and inform the public

Promote services to clients

Keep track of the office and store’s supplies and place orders when necessary

Keep work plan and documents up to date

Sort mail and deliveries

Answer calls

Take program and course/class registrations

Process various rental and registration payments

Perform activities related to incoming and outgoing visitors

Issue member and visitor passes

Sell items and services

2. Facility reservations

Provide support for facility reservations (LUDIK)

Ensure compliance with rental policies

Communicate regulations and procedures to clients

3. Financial transactions

Process receipts, payments and deposits

Produce daily financial reports

Compile statistics

Prepare invoices for members and groups

4. Administrative support

Provide administrative support for any other related tasks

MINIMUM REQUIREMENTS
Education

High school diploma and college diploma in program of more than one year or equivalent

Experience

Minimum six months (6) relevant experience in customer service

Knowledge

Excellent command of spoken and written French and English





In-depth knowledge of the Windows/NT environment and Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)

Knowledge of the LUDIK reservation system (asset)

Skills

Ability to work independently and as part of a team

Innate sense of quality client service: interpersonal skills, client focus, discretion and courtesy

Solid ability to organize and prioritize

Initiative and sound judgment

Ability to solve problems, analyze and adapt

Ability to understand and interpret policies, procedures and regulations

Ability to work under pressure, meet tight deadlines and set priorities

Tolerance for client criticism

Positive attitude with respect to the interests of the municipality and the community in general

Punctuality and regular attendance

Physical ability to do the work assigned

Good past record of job performance

Respect for the City of Dieppe’s confidentiality rules and organizational values

WORK SCHEDULE

Thirty-five (35) hours a week (various shifts - day, evening and weekend).

SALARY

Hourly salary at hiring is $29.80 - As per CUPE Local 4679 collective agreement

CLOSING DATE

The deadline to submit an application is Wednesday August 12th, 2026 à 23 h 59.

N.B.: The above statements reflect the main characteristics of the job in question and are intended to describe the general nature and level of work performed. They should not, however, be considered an exhaustive list of all the responsibilities, duties, abilities, and inherent requirements of the position.

Note: The municipality officially declared itself a francophone city offering bilingual services in 2000 (Municipal Administration Language Policy A‑9). French is the City’s working language, and all staff must be able to speak and write in French and English.

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📌 Reception and Information Clerk (New Brunswick)
🏢 Dieppe
📍 New Brunswick