The Bookstore is the University's one-stop shop for books, supplies and stationery, clothing and giftware. In addition, The Bookstore Starbucks location provides coffee and a variety of snacks. The Bookstore offers services to faculty, students, staff, members of the local community, and is part of a greater community of campus service providers.

Reporting to the Starbucks Manager, this position assists the Starbucks Operations Supervisor in supervising the daily operation in the high volume Starbucks located at the lower level of the bookstore. The Shift Leader is responsible for daily supervision of baristas in the Operations Supervisor's absence and assists in training of café employees. In addition, the Shift Leader prepares food and beverages, operates the cash register, operates the coffee machines, and completes light manual duties.

Skills





Excellent interpersonal skills and a service oriented attitude

Cash handling accuracy

Ability to work independently and within a team setting

Strong supervisory, interpersonal, customer service and training skills

Excellent communication skills, with the ability to address customer complaints

Specialized Knowledge/Education

Good working knowledge of principles, techniques and practices of food preparation and storage

Working knowledge of cash, debit and credit card transactions and reconciliation

Must complete the specialized Starbucks training program

Food Safe Level 1 Certificate

Experience

1 years relevant experience as a barista or an equivalent combination of education and experience

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📌 Starbucks Shift Leader (British Columbia)
🏢 University of Victoria
📍 British Columbia