Elevate customer experience and drive sales success as a Sales Manager at Michaels in Airdrie, AB. Lead a high-performing team while ensuring brand standards and optimal operational execution. As a Sales Manager, you will play a crucial role in fostering selling culture and customer satisfaction.

This position requires expert leadership, a strong customer service focus, and a commitment to achieving key sales metrics. You will oversee daily store operations, operational compliance, and customer interactions to ensure seamless service delivery. Key Responsibilities:

- Lead adherence to Standard Operating Procedures (SOPs)
- Model best-in-class customer experience and selling behaviors
- Provide Manager-on-Duty (MOD) coverage for floor leadership
- Oversee productive use of POS and Self-Checkout systems
- Support and manage the Balloons, birthday party, and Loyalty Rewards programs Requirements:
- 3+ years of retail leadership experience
- Ability to stand for long periods and lift merchandise
- Strong coaching and training abilities
- Knowledge in online order fulfillment systems
- Commitment to asset protection and compliance Drive operational excellence and enhance customer engagement as a Sales Manager at Michaels in Airdrie.

📌 Sales Manager at Michaels Airdrie
🏢 Michaels
📍 Airdrie