Join Syntax as a SAP AMS Delivery Manager and lead the transformation of Application Management Services. This key role focuses on client satisfaction and operational excellence in SAP environments. Syntax is a Managed Cloud Provider with a strong track record in deploying ERP solutions, specializing in SAP services.

As a SAP AMS Delivery Manager, you will manage service performance and coordinate cross-functional teams while serving as a trusted partner to clients. Your leadership will contribute to continuous improvement, quality assurance, and governance through the service lifecycle. Key Responsibilities:

- Lead daily delivery of SAP AMS services
- Serve as primary client contact for performance and issues
- Oversee incident, problem,



and request management
- Coordinate with cross-functional teams for issue resolution
- Monitor and report on KPIs and service quality metrics Requirements:
- Experience in SAP Application Management Services
- Strong understanding of SAP support operations
- Proven client relationship management
- Robust problem-solving and organizational skills
- Ability to manage priorities in a fast-paced environment Drive stability, quality, and improvements in SAP support at Syntax while enabling client success and satisfaction.

📌 SAP AMS Delivery Manager at Syntax (Montreal)
🏢 Illumiti
📍 Montreal