The individual in this role supports day-to-day operations, training activities, and digital capability development across CRX, the Library, and INNOVA, with a particular focus on the Explore@CRX program.

The role helps ensure a high-quality experience for participants by coordinating activities, supporting Digital Navigators, facilitating the effective use of spaces and technologies, and contributing to the successful delivery of programs and services.

This position combines operational coordination, program support, training, and hands-on support within an environment focused on innovation, discovery, and digital skills development.

Key Responsibilities

Coordinate day-to-day activities related to the Explore@CRX program

Schedule Digital Navigators and track ongoing activities

Design, organize, and deliver sessions and demonstrations related to technologies, spaces, and services supported by CRX, the Library, and INNOVA

Help users access and use CRX, Library, and INNOVA spaces, technologies, and services

Create and maintain simple guides, checklists, and reference materials

Gather feedback and document recurring needs, questions, and issues to support service improvements

Perform other related duties as required

Essential Qualifications

Relevant education or demonstrated experience in digital learning, educational technology, user support, program coordination, or a related field

Strong working knowledge of digital technologies and technology-enabled learning environments





Ability to confidently explain and demonstrate technologies to diverse audiences

Robust organizational skills and ability to manage assigned tasks

Strong problem-solving abilities and service orientation

Ability to work independently while collaborating effectively with multiple stakeholders

Bilingualism (French and English) is required

Assets

Experience working in a university, library, innovation lab, makerspace, or technology-rich

Experience coordinating activities, projects, or initiatives

Experience delivering training, facilitation, or user support

Experience supporting students, peers, or casual staff

Experience creating or adapting training materials and learning resources

Familiarity with technologies such as virtual reality, artificial intelligence tools, immersive technologies, or digital media tools

Experience providing technical support, managing equipment, or coordinating technologyenabled spaces

Experience organizing events, workshops, or community engagement activities

Strong interest in innovation, emerging technologies, and digital skills development

Working hours: Up to 15 hours per week

Contract dates: August 24, 2026 –December 18, 2026; January 6, 2027 – April 30, 2027

Flexible schedule, including some evening availability based on activities

Location: Library, INNOVA, and CRX

Possibility of contract extension or additional hours

The posting for this position will remain open until filled.

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📌 Digital Learning Support & Operations Assistant (Quebec City)
🏢 University of Ottawa
📍 Quebec City