As the Senior Analyst - Credit and Collections, you will be responsible for managing the accounts receivable for a portfolio of customers, including collecting payments, maintaining records, and evaluating credit information to minimize credit risk. You will be responsible for contacting customers to confirm outstanding payments, obtain payment commitments and recommending solutions to remove impediments for future customer payments within the agreed payment terms. You will also mentor others with lower-level positions in Financial Services.

Responsibilities

- Reviews past due invoices and makes a high-volume of collection contacts via phone, e-mail, or customer portals.
- Works with the customer to determine root cause of dispute for unpaid or short-paid invoices. Identifies and documents detailed reason and recommends corrective action to resolve current and future disputes.
- Performs customer account reconciliations, including research of unapplied cash, and credits and unearned discounts.



Recommends actions for resolution and avoidance of future reconciling issues.
- Evaluates collectability of unearned cash discounts, finance charges, small dollar invoices, etc. and performs write-offs of uncollectable amounts within their level of authority. Reviews and approves write-offs escalated from Analysts and further escalates with recommendations to next level of approval authority based on materiality.
- Obtains appropriate credit information to rate credit worthiness of current and existing accounts within assigned portfolio. Reviews and approves credit limits escalated from Analysts and further escalates with recommendations to next level of approval authority based on materiality.
- Works cross-functionally with sales, operations, finance, contract administration, and customer master administration teams to gather and review documents, including purchase orders, credit applications, and loads into contract tracki

📌 Senior Analyst - Credit and Collections (Markham)
🏢 CSS
📍 Markham