Tangerine seeks a Senior Analyst to enhance AI Enablement and channel performance in a dynamic banking workplace. Apply your analytical skills to improve client self-serve experiences and drive impactful insights. As part of the Operations Strategy & Enablement / Digital Channels team, you will support critical AI initiatives, analyze program performance, and manage stakeholder relationships.

This role requires 3-5 years of experience in analytics, with a focus on AI capabilities and performance reporting to ensure effective decision-making. Key Responsibilities:

- Champion customer-focused culture for enhanced client relationships
- Gather requirements to support AI Enablement roadmap
- Analyze performance metrics and provide actionable insights
- Conduct ongoing monitoring of AI-enabled channels
- Prepare concise stakeholder communications and presentations Requirements:
- Degree in Business, Analytics, or related discipline
- 3-5 years in analytics or digital roles
- Strong data analysis and problem-solving skills
- Experience with AI-powered tools and reporting
- Excellent written and verbal communication abilities Bring your analytical prowess to redefine banking at Tangerine!

📌 Senior Analyst for AI and Channels (Toronto)
🏢 Tangerine Bank
📍 Toronto