NuVista Mental Health is a national network of mental health clinics serving communities across Canada. With locations from coast to coast and a growing portfolio of specialized sub-brands, NuVista is committed to accessible, evidence-based, and patient-centred care.

The Opportunity
The Client Care Coordinator will provide ongoing support for a multidisciplinary clinic. Reporting to the Clinic Operations Manager, you will be the first point of contact for clients coming into the clinic.

This role is responsible for:

Client Service & Front Desk Operations

Scheduling, Coordination & Clinic Flow

Operations, Compliance & Office Management

Key Responsibilities
Client Service & Front Desk Operations

Deliver excellent client service in person and virtually

Manage reception (greeting, check-ins/outs, welcoming environment)

Handle phone calls and emails professionally and promptly

Support client intake and program booking processes

Provide real-time troubleshooting and client/clinician support

Scheduling, Coordination & Clinic Flow

Schedule appointments and coordinate clinician calendars

Monitor client arrivals and support clinic flow

Liaise with clinicians to ensure smooth daily operations

Adapt to changing clinic needs and priorities

Process billing (federal/private insurance) and collect payments

Verify coverage, manage approvals, and follow up on billing issues

Performaccuratedata entry andmaintaindigital records

Handle documentation, forms, scanning, and correspondence

Operations, Compliance & Office Management

Follow SOPs and uphold confidentiality and professional standards

Maintain a clean, organized clinic environment

Manage mail, deliveries,



and office/medical supplies

Support general administrative tasks and ongoing training

Contribute to overall clinic operations and continuous improvement

Qualifications

Medical administration certification or equivalent experience preferred

Advancedproficiencyin Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, SharePoint) and robust technical skills with office systems and communications tools

Ability to build rapport while handling sensitive situations with professionalism and tact

Experience with third-party insurance billing (e.g., Blue Cross, VAC, Canada Life) an asset

Familiarity with Jane EMR an asset

Maintain strict confidentiality andaccuraterecords

Strong time management, prioritization, and multitasking abilities

Detail-oriented with a strong work ethic and problem-solving mindset

Quick learner with a positive, proactive attitude

Works effectively both independently and within a team

Core Competencies

Communication: Communicates clearly and effectively; strong presentation and activelistening skills.

Computer Skills: Proficient with technology; quickly learns new tools and leverages systems to improve efficiency and performance.

Customer Service: Builds positive relationships and responds effectively to customer needs and concerns.

Dependability: Reliable, accountable, and consistently meets deadlines and commitments.

Ethics & Integrity: Demonstrates honesty, accountability, and maintains strict confidentiality.

Interpersonal Skills: Builds strong relationships and works collaboratively with others.

Sense of Urgency: Prioritizes effectively and meets deadlines in a timely manner.

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📌 Client Care Coordinator (Quebec City)
🏢 NUVISTA Mental Health
📍 Quebec City