Salary Range: $38,000.00 To $40,000.00 Annually

Vintage Hotels & Niagara’s Finest Hotels is currently seeking a IT Technician to join our growing team! This is a great opportunity that can provide flexibility, valuable work experience, and a chance to work with a tenured team. Job Title: IT Technician Property: Vintage Hotels & Niagara’s Finest Hotels

***Please note: By applying to this posting, you are applying for opportunities that may be available at any Vintage Hotels or Niagara's Finest Hotels property.***

This posting is for an existing vacancy within Lais Hotel Properties Limited.

Position Summary : To provide technical hardware and software support to all internal departments in a professional and timely manner.

Duties and Responsibilities:
Primary Responsibilities:

Respond to and resolve service desk escalations and service requests

Assist internal personnel with Mac and PC issues, networks, printers, software, and configuration of phones

Responsible for both Mac and PC support over full life cycle

Troubleshoot Windows 10/11, Microsoft Office, and other PC software

Image and deploy PCs to company and client standards

Troubleshoot and configure printers, copiers and scanners

Perform routine network and PC installation, and troubleshoot, maintain and resolve any related problems

Provide telephone support

Maintain inventory tracking

Responsible for maintaining server room

Conduct security and compliance checks and mitigate issues

Provide A/V setup for meetings

Assist with on-boarding and off-boarding of users

Package, test, deploy, update, and troubleshoot software

Analyze desktop hardware and software processes for efficiency and need

Document processes and procedures

Train users and other personnel on how to best use the different systems and tools

Maintain phone system users, teams, and call flow logic





Having a thorough knowledge of Lais Hotel Properties Limited’s’ products and services

All other duties as assigned

Professional Requirements:

Post-Secondary Degree (or equivalent) in IT or related discipline (Preferred)

1+ year of experience related to IT

Required technical skills:
Working knowledge of desktop and laptop hardware

Familiarity with networking, routing, ports, and protocols

Ability to troubleshoot Windows 10/11, Microsoft Office, and other PC software knowledge

Ability to troubleshoot printers, copiers and scanners

Personal Attributes:

Able to work on projects with minimal supervision

A team player who is flexible and responsible

Must be a patient and steadfast worker

Multitasking skills with a proven ability to juggle multiple projects with changing priorities, under minimal supervision

Proven analytical and troubleshooting skills

Solid written and verbal communication skills

Ability to work rotate in the after-hours emergency on-call schedule

Additional Assets:

Previous experience in the Hospitality Industry

Previous experience with Mitel Telephony Suite

Experience supporting a Call Centre environment

Lais Hotel Properties Limited is committed to fostering a diverse, inclusive, and accessible workplace where all individuals are valued and respected. We welcome and encourage applications from people with disabilities, Indigenous peoples, racialized individuals, women, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of our team.

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs.

We are an equal opportunity employer and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.

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📌 IT TECHNICIAN (Ontario)
🏢 Lais Hotel Properties L
📍 Ontario