Overview
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Service/Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Service/Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

Opening available at the following branch location:
4542 LAKELSE AVE TERRACE, BC V8G 1P8

This is a Full Time position that pays $20.90 / hour

We Offer
Paid time off
Employee discount
Retirement savings plan
Extended Health Perks (Medical, Prescription Drug, Dental and Vision)
Life Insurance
Training and development

Schedule
Sunday 10:00am-7:00pm
Monday, Wednesday, Thursday, Friday 9:00am-6:00pm

Responsibilities
Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned




Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications
High school diploma or above required; some college preferred
Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
Must have a valid British Columbia Class 7 or Class 5 drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 5 years
Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
Apart from religious observation, must be able to work the following schedule(s):
Sunday 10:00am-7:00pm, Monday, Wednesday, Thursday, Friday 9:00am-6:00pm

Must be at least 18 years of age.

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📌 Customer Service Representative - Terrace (British Columbia)
🏢 Enterprise
📍 British Columbia