Drive client success with Intermedia as a full time Cloud Implementation Specialist in Canada. Engage customers to implement and optimize Contact Center software solutions for enhanced communication.

In this key role in Client Services, you'll lead the deployment and onboarding processes for clients using Intermedia's cloud technology. You'll be at the forefront of helping customers integrate and configure Contact Center solutions. The ideal candidate has a strong background in contact center operations, project management, and customer service, ensuring a smooth transition from purchase to launch.

Key Responsibilities:
Lead project kickoff calls to gather requirements
Design, build, and deploy IVR workflows
Train clients on product features during sessions




Manage project timelines for timely onboarding delivery
Provide post-implementation support for client queries

Requirements:
Bachelor's degree or 3+ years in implementation
Experience in contact center solutions and customer service workflows
Project coordination experience with proven timelines
Robust communication skills and CRM familiarity
Comfort in a remote or hybrid work workplace

Become a vital part of Intermedia's Client Services team, using your expertise to improve client communication solutions.
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📌 Cloud Implementation Specialist At Intermedia Vaughan
🏢 Intermedia Intelligent Communications
📍 Vaughan