Position: Premium Client Service Concierge
Department: Hospitality
Reports To: Senior Manager, Suites and Catering; Concierge Supervisor (during events)
At Canucks Sports & Entertainment, we are excited to be in the business of creating memorable moments for our fans and guests. We are now inviting enthusiastic, passionate individuals to join our event staff team and be part of the excitement during Canucks games, Warriors games, and concerts at Rogers Arena. We can’t wait to meet you!
ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties may be assigned as required)
Responsible for front line service to premium seating clients, their guests, and VIP’s including greeting, filling requests, and problem solving during events
Monitor and control guest access to the exclusive suite levels while ensuring all guests are greeted upon arrival
Promote personal guest relations and ensure clients receive a consistently high standard of service and quality
Respond immediately to all incoming inquiries, suggestions, and concerns from guests and take initiative to create ‘wow’ moments for our clients
Advise and immediately follow up with maintenance or housekeeping, of any reported problems or concerns
Supply management with an activity report at the completion of each shift




Supervise and maintain designated concierge station during scheduled event time
Accept, upon rotation, additional event responsibilities, including Single Game Suite client concierge duties, liaising with partners (e.g. Ticket Centre, Impark, etc.), attending supervisors’ pre- and post-event briefings, and preparing a written report at the conclusion of the event
REQUIRED EXPERIENCEAND QUALIFICATIONS: Must be at least 19 years of age
Must be available to start shifts as early as 4:00pm
Minimum three years’ customer service, hospitality, or client service related experience with a solid emphasis on an exceptional level of customer service and satisfaction
Must have the ability to relate professionally to all levels of staff, guests, clients and VIP’s
Must be diplomatic, mature, people-oriented and professional
Must be able to work evenings, weekends and holidays as required for events
Must be able to stand for extended periods of time
Supervisory skills and experience are an asset
Must have directly related experience in a premium capacity
If you are a non-Canadian resident, you must hold a valid work permit that expires no later than December 2025
This position will remain open until filled.

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📌 Concierge - Premium Member Experience (British Columbia)
🏢 Canucks-Sports-
📍 British Columbia