Rocky Mountain Dodge | Service Advisor | Opened on 07/28/2026 | Pay rate: $1000-5000 per month
Service Advisor (Experienced Required) Position Overview Rocky Mountain Dodge located in Rocky Mountain House is seeking an experienced Service Advisor to join our team. This role is critical in delivering a compliant, transparent, and customer-focused service experience.
The Service Advisor acts as the primary liaison between customers and the service department, ensuring all maintenance and repair services are communicated clearly, documented accurately, and completed in accordance withAMVIC regulations, dealership policies, and manufacturer standards.
This position requires prior experience as a Service Advisor in an automotive dealership or service workplace.
Key Responsibilities Customer Experience & Relationship Management Greet customers promptly and professionally in person and over the phone
Build and maintain long-term customer relationships
Accurately document customer concerns and service requests
Provide clear, honest, and transparent communication at all stages
Resolve customer concerns in a skilled and compliant manner
Service Coordination & Compliance Schedule service appointments based on shop capacity and priority
Identify vehicle service needs using customer input and service history
Provide accurate estimates and obtain proper customer authorization prior to work being performed
Clearly explain repairs, maintenance, and associated costs
Ensure all recommendations align with manufacturer guidelines and safety standards
Maintain full compliance withAMVIC, Alberta consumer protection legislation, and dealership policies
Open and maintain accurate, detailed repair orders
Ensure all work performed is properly authorized and documented
Review invoices with customers to ensure full understanding of charges
Maintain proper records to support audit, compliance, and dispute resolution
Ensure timelines, pricing, and services are clearly communicated and recorded




Operational Excellence Monitor progress of service work and keep customers updated
Ensure vehicles are returned clean and all requested work is completed
Maintain organized workspaces and accurate service documentation
Ensure proper vehicle handling, key control, and lot organization
Brand Standards & Business Development Uphold dealership values and deliver a consistent, high-quality experience
Promote manufacturer and dealership service programs ethically and transparently
Contribute to achieving service department targets and customer retention goals
Stay current on product knowledge, services, and industry standards
AMVIC & Compliance Expectations Adhere to allAMVIC regulations and Alberta consumer protection laws
Ensurefull disclosure of pricing, services, and repair recommendations
Obtaininformed customer consentbefore proceeding with any work
Avoid any misleading, unclear, or incomplete representations to customers
Maintain professionalism, integrity, and ethical conduct at all times
Support dealership compliance standards and audit readiness
Qualifications & Skills Minimum 1–2+ years experience as a Service Advisor (REQUIRED)
Dealership experience preferred
Strong understanding of automotive service and repair processes
Excellent customer service and communication skills
Strong attention to detail and organizational skills
Ability to manage multiple customers and tasks in a fast-paced environment
Problem-solving and conflict resolution abilities
Basic computer proficiency (DMS experience is an asset)
Valid driver’s license; ability to operate manual and automatic vehicles
Education High School Diploma (Grade 12)
Automotive or business-related training considered an asset
Work Schedule Must be available for evenings and weekends as required
What We Offer Competitive compensation (experience-based)
Performance incentives
Only candidates with previous Service Advisor experience will be considered. Wage will be dependent on proven experience.

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📌 Service Advisor, Rocky Mountain Dodge (Alberta)
🏢 Formulafordlincoln
📍 Alberta