Join MNP as a Solution Developer specializing in Dynamics 365 and Power Platform to make a significant impact on client services. Your expertise will ensure seamless operations and prompt resolution of technical issues.
This role is integral to enhancing our Managed Services practice. You’ll leverage your CRM and technical troubleshooting skills to respond to client requests, work on enhancements to existing solutions, and collaborate with team members on pressing matters.
Your focus will be on adhering to service standards while delivering exceptional support and solutions tailored to client needs.
Key Responsibilities:
Diagnose and solve high-urgency problems for clients
Provide thorough assessments of customer inquiries
Record customer interactions accurately in service tickets
Escalate technical issues outside your scope
Analyze root causes for better problem management
Requirements:
5–7 years of experience in relevant fields
Proficiency in Dynamics 365 and Power Platform
Previous work in Managed Services settings
Robust communication skills for technical explanations
Bilingual French/English is an asset
Drive impactful client solutions at MNP with your technical skills and customer-first attitude.
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