Embark on a rewarding journey with DUCA as a Member Connect Lending Specialist. Deliver exceptional service to members while navigating the lending process through phone and email.

In this full-time role at our Corporate Office, you will support members and prospective members with lending inquiries. Your expertise in underwriting credit applications and cross-selling products will directly impact member financial wellness. Collaborating with a vibrant team, you will identify opportunities to meet our members' diverse needs while adhering to lending regulations and maintaining the quality of service DUCA is known for.

Key Responsibilities:
• Provide knowledgeable service through various communication channels
• Meet lending and investment product service goals




• Identify and cross-sell DUCA products during interactions
• Underwrite credit applications according to guidelines
• Assist members with online banking setup and transactions

Requirements:
• 3-5 years’ experience in a contact center with lending background
• 1-2 years’ experience with banking and credit protocols
• Familiarity with retail underwriting guidelines
• Excellent communication and problem-solving skills
• Solid multitasking and prioritization abilities

Utilize your lending expertise and customer service skills to enhance member experiences at DUCA.
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📌 Member Connect Lending Specialist at DUCA (Ontario)
🏢 DUCA Financial Services Credit Union
📍 Ontario