The Role Reporting to the Operations Supervisor, the Front of House Coordinator supports all front of house activities during performances and events, including patron services and safety, staff and volunteer support, bars and concessions, and catering in an effective and efficient manner.
Meet your department... We create exceptional live performance experiences, from ticketing and guest services to concessions and accessibility support. Our team manages every detail to ensure events run smoothly and guests enjoy memorable visits.
The Details Job Title: Front of House/Volunteer Coordinator
Job Number: J0726-0289
Job Code: 09G067
Bargaining Unit: CUPE
Job Type: Part Time
Employment Type: Replacement
Number Of Positions: 1
Hours Of Work: 0 to 24 hrs/wk
Salary: $26.17 - $31.48/Hour
Date Posted: July 31, 2026
Closing Date: August 16, 2026
What You'll Do Ensure exemplary patron service is provided by staff and volunteers at all times;
Ensure staff and volunteers are knowledgeable about the specifics of each event;
Adhere to front of house policies and make recommendations for changes where appropriate;
Support the work of the Operations Supervisor to ensure the needs of patrons and clients are met; liaise with clients where appropriate to ensure event details have been met; and reinforce information regarding policies and procedures;
Resolve patron and client complaints as needed to support a high level of customer satisfaction;
Support the distribution of marketing materials as needed;
Maintain a thorough knowledge of health, safety and emergency procedures and work with the Operations Supervisor to ensure staff and volunteers are prepared to handle accidents, patron incidents and emergency situations, including evacuation;
In the absence of the Operations Supervisor, act as primary contact for patrons, clients, staff and/or volunteers regarding operations and issues. Determine the appropriate actions to be taken;
Ensure staff, caterers and suppliers work in compliance with Corporate health and safety procedures;




Monitor event set‑up and services to ensure compliance with health codes, fire regulations, LLBO regulations and any other compliance requirements related to front of house operations;
Monitor operational procedures to ensure the safety of staff and patrons and report concerns to the Operations Supervisor as needed;
Support responsible service of alcohol;
Work in collaboration with the Operations Supervisor to attract, train and retain volunteers;
Support volunteer training and monitor adherence to the appropriate policies and procedures;
Help facilitate volunteer appreciation and recognition programs;
Help to foster a work setting in which where staff are motivated to excel;
Act as a role model with respect to professionalism, customer service/safety and the Corporate values of teamwork, respect, integrity and pride;
Communicate corporate policies and procedures and ensure compliance as needed;
Work to anticipate problems and initiate corrective action, keeping the Operations Supervisor and Manager, Grand Theatre informed of issues having a broad impact;
Monitor cash handling procedures including floats, petty cash and deposits in the absence of the Operations Supervisor;
Participate in the scheduling of volunteers in support of front of house operations;
Support the administration of the volunteer program including on-boarding and record management;
Other duties as assigned.
To qualify, you'll need... Completion of High School (Grade 12) graduation or equivalent;
Six (6) months experience in theatre operations, supervising and working with staff and volunteers;
Demonstrated organizational abilities; and familiarity supervising and working with staff and volunteers




Smart Serve Certified is desired;
Belonging, Collaboration, Accountability, Innovation
Why us? Join a team that’s building more than a city - we’re building a community where people thrive. At the City of Kingston, your work has real impact: safer streets, greener spaces, inclusive experiences, innovative transit, creative public spaces, and brighter futures for all.
We’re more than just a municipal government - we’re a team of problem-solvers, innovators, and community-builders who take pride in shaping the place we call home. As an employer, we’re committed to your growth, your well‑being, and creating an environment where every voice counts. Your career is more than a job - it’s where your impact begins.
Why you’ll love it here… We provide our employees with a comprehensive and competitive total rewards package, which may include extended health coverage, travel and life insurance, and long‑term disability. Specific benefits can vary depending on your role and terms of employment.
In Addition, Employees May Enjoy Access To OMERS defined pension plan
Vacation entitlements
Employee wellness and assistance programs and resources
Ongoing training and education opportunities
Flexible work arrangements
Corporate perks such as discounted transit and fitness passes
Learning & development resources and networks
Relocation assistance and local resources
To learn more about working at the City of Kingston, click here .
Learn more about what makes Kingston so special on PossibleMadeHere.org .
Our commitment The City of Kingston acknowledges that we are on the traditional homeland of the Anishinabek, Haudenosaunee, and the Huron-Wendat, and thanks these nations for their care and stewardship over this shared land.
Today, the City is committed to working with Indigenous peoples and all residents to pursue a united path of reconciliation.
Learn more about the City's reconciliation initiatives .
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📌 Front of House/Volunteer Coordinator (Ontario)
🏢 City of Kingston
📍 Ontario