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Reference Number: 5127
Posted Date: Jul 30, 2026
Employment Type: Temporary Full Time
Hours of Work: 7.5 hours per day - 5 day week (M-F)
Work Arrangement: Hybrid 10
Salary Range: $31.08 - $33.53 Hourly
PURPOSE To provide vehicle registration, licensing, and insurance services to customers through phone, or in person for walk in customers.
JOB REQUIREMENTS Knowledge/Technical Skills of the relevant acts and regulations as they pertain to vehicle registration, licensing and insurance in North America
of the relevant manuals, guidelines and other reference materials as they pertain to vehicle registration, licensing and insurance
of the relevant department and corporate databases, applications and systems to access and interpret information and formulate responses
of department and corporate business functions, products and services to answer inquiries, refer calls or seek information
of the operation of personal computers and the relevant software applications
Analytical/Problem Solving Skills to determine whether requirements for vehicle licensing/registration have been met
to assess the validity and acceptability of standard identification
to determine appropriate action for customers and agents in situations where insurance requirements do not fall within the standards
to determine the appropriate payment methods to be offered to customers and to process payments
to perform calculations and payments and balancing cash
Communication/Interpersonal Skills to explain technical information and complex policies and procedures to customers in understandable terms
to deal with upset or angry customers
to solicit information from customers for problem diagnosis and solutions
Organizational Skills to organize workload in a fast paced, high-volume environment
to adapt to changing demands and schedules




Physical/Concentration Skills to maintain audio and mental concentration when listening to customers and referring to manuals to create rate information, resolve problems and provide information
to maintain visual and mental concentration when balancing cash and taking inventory
to occasionally lift and carry boxes of various weights
to sit for prolonged periods while using a telephone headset and computer
to maintain mental and visual concentration while searching computer database files and entering information while responding to customers either over the phone or in person
Must meet the provincially legislated requirements of the Criminal Records Review Act (CRRA).
The above requirements would typically be met through high school graduation, plus completion of courses leading to the CAIB designation, and a few years of experience as an insurance broker where knowledge of insurance and Autoplan procedures have been gained.
Technical Requirements & Background TYPICAL RESPONSIBILITIES Information and Enquiries
Provides customers with vehicle licensing, registration and insurance policy information requested through phone, mail, fax and in person. Explains ratings, policy coverage and associated risks, application procedures, exclusions, and other terms and conditions. Provide guidance and advice to customers by presenting options available.
Provides Autoplan services to customers, including phone-in, in person appointments walk-in, fleet and out-of-province customers.
Process renewals, policy changes, binders, storage, rental vehicle policies and debt payments according to departmental guidelines, policies and procedures. Support fleet underwriting and account services by processing payments to various different policy types. Balances payments and prepares bank deposits when required
Batch Renewals




Batches and processes fleet renewals. Balances fleet transactions, maintains fleet ledger accounts which includes cheque requisition for deposit to general ledger accounts and month end reports for fleet administrators. Advises and updates fleet operators of relevant changes or current policy and procedures.
Tracks and secures plate and decal inventory. Replenishes inventory as necessary. Reconciles the inflow and outflow of inventory. Returns unused and obsolete inventory.
Performs other related duties that do not affect the nature of the job.
About us: At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025 to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.
Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.
Collaborative: We include different perspectives to reach our common goals.
Supportive: We seek to understand to meet diverse and evolving needs.
Straightforward: We simplify the complex to make things easier.
Knowledgeable: We gain knowledge through experience and learning to make informed decisions.
Hybrid 10 - you will work a minimum of 10 days in a 4-week period at your primary office headquarters (typically one week in/one week out or up to 3 days per week). The remaining days will be remote within British Columbia.
Only candidates legally entitled to work in Canada will be considered for this position.

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