Job Purpose
Reporting to the Pharmacy Manager and working collaboratively with pharmacists, technicians and assistants, the primary focus of the Pharmacy Clerk is to maintain prescription pick up and drop off areas in order to provide prompt and accurate processing of the customer / patient’s order. Provide clerical support to other pharmacy staff to ensure timely and courteous customer / patient service.

Principal Responsibilities
Customer Service

Maintain a neat and organized customer service and pharmacy checkout area

Accurately scan or enter product data

Accurately account for cash, coupon and credit receipts, lottery and Be Well

Ask for customer’s Be Well card during each transaction

Answer enquiries regarding location of product, rain checks, refunds, promotions and Be Well

Answer phone calls to provide information to the customers and direct to the appropriate staff member if applicable

Merchandising

Complete merchandising tasks as directed and maintain efficient flow of merchandise from stock room to assigned selling area

Merchandise and maintain designated areas (i.e. shelf allocations, face up, singing, tagging etc)

Maintain standards of housekeeping

Advise appropriate person about stock outs/shortages

Perform stock counts and order for designated areas

Attend training course as deemed necessary or beneficial

Loss Prevention

Ensure loss prevention systems and procedures are performed according to guidelines

Control cash, lottery, and stamp inventory in accordance with prescribed cash handling policies and procedures

Maintain proper security of cash and merchandise





Comply with all health and safety regulations

General

Ensure the standards of housekeeping and image are maintained

Present proper image to the public (appearance, uniform, name badge)

Perform other duties as assigned to support Rexall Pharmacy Group Ltd.

Knowledge, Skills & Experience

Post Secondary education required

Familiarity with computer and register skills

Well organized, detail oriented and ability to record keep

Valuable communication skills both written and verbal

Ability to work independently but also to function as a part of a team

Context and Environment
Must be able to perform in a fast‑paced and changing environment that requires a balance of teamwork and meeting store and customer expectations. Focus is on customer needs and procedural accordance. Providing assistance to the Pharmacy team to ensure that the needs or issues of the customers are met and resolved in a timely and professional manner. Must be able to work flexible shifts which may include nights and weekends. This job requires a high degree of accuracy and confidentiality. Customer satisfaction must be high ensuring that customer order processes are efficient and meeting company standards. Ability to lift 50lbs and act as the frontline company representative to ensure the vision created by management is carried out in relation to the specific job.

Internal Communications

Direct contact with Pharmacy Manager, Pharmacists and all Pharmacy Team Members

Front Store Manager, Assistant Front Store Manager, and all Front Store Staff

External Communications

Customers

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📌 Sales Clerk - Pharmacy (Quebec City)
🏢 Rexall Pharmacy Group
📍 Quebec City