Yazdani Family Dental – Kemptville
Position Overview The Patient Experience Coordinator (PEC) plays a key role in creating a welcoming, positive, and seamless experience for every patient. This position combines patient experience, front desk administration, and marketing-related responsibilities.
Key Responsibilities
Greet and thank patients warmly upon arrival and departure.
Offer refreshments and the Comfort Menu to patients.
Provide tours and welcome gifts to all new patients.
Prepare recent patient gifts and welcome letters.
Prepare and send thank-you letters following a patient's first visit.
Maintain the beverage centre, community board, and patient experience displays.
Support Patient Gift Days, Patient of the Month, and referral contest activities.
Track patient wait times and help maintain a welcoming, clean, and organized environment.
Administrative Support Check patients in and assist with confirmation calls.
Ensure new patient forms,



medical histories, and releases are completed.
Maintain up-to-date patient photos in AbelDent.
Assist with outgoing referrals and the Daily Gap.
Help keep the waiting room and washrooms clean and tidy.
Support mail, bank deposits, seasonal mats/booties, and other front desk duties as required.
What We're Looking For A friendly, patient-focused team player
Strong attention to detail and organization
Professionalism, discretion, and excellent communication skills
A positive attitude and willingness to learn
Ability to work in a fast-paced, team-oriented environment
No dental experience required—we will train the right person!
What We Offer Competitive compensation
Supportive, team-oriented work environment

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📌 Greeter (Quebec City)
🏢 Yazdani Dental
📍 Quebec City