Dollarama is hiring a full time, permanent Team Leader for their store in Kitchener, Ontario . This role involves leading and supervising store associates, managing daily store operations, and ensuring excellent customer service standards.

Responsibilities

Leading and supervising store associates, providing guidance and support

Responsible for store merchandising, shelf stocking, and boxing/unboxing daily shipments

Ensuring excellent customer service standards are met

Conducting manager-on-duty tasks: managing breaks, time, and attendance

Implementing and maintaining visual merchandising standards based on company strategy

Addressing customer complaints and resolving issues promptly

Ensuring store safety and cleanliness standards are met

Performing cash management, store opening and closing duties as needed

Participating in the inventory process

Participating in employee training and performance evaluations





Requirements

Minimum of one (1) year of experience in the retail industry

Minimum of one (1) year of experience in team management

Ambition to progress within the company

Open availability required (day, evening, weekend shifts)

Proven ability to efficiently organize time and manage priorities

Good leadership and communication skills

Ability to work in a dynamic, fast‑paced and high‑volume environment

Benefits

Weekly pay

Paid vacation and Birthday Leave

Retirement Plan

Opportunities for Career Growth

Minimum 1 year of retail industry experience and minimum 1 year of team management experience. Open availability required including days, evenings, and weekends.

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📌 Team Leader (Ontario)
🏢 Dollarama
📍 Ontario