Take on the role of Guest Services Agent and craft unforgettable experiences for visitors at Germain Hotels. Use your creative flair to enhance customer satisfaction daily.

As a Guest Services Specialist, you will be the welcoming face of Germain Hotels, managing check-ins and check-outs effectively. This role requires a proactive approach to guest needs, ensuring all requests are handled courteously. Collaborating with different hotel departments allows you to tailor services for each guest, guaranteeing a personalized experience.

Key Responsibilities:
• Facilitate smooth check-in and check-out procedures
• Address guest needs via phone, email, or in person
• Tackle any guest issues with a satisfaction-first approach




• Share relevant information with team members for tailored service
• Continuously improve guest experiences through feedback

Requirements:
• Degree in Hospitality is advantageous
• Robust communication skills, both verbal and written
• Customer service mindset with a friendly demeanor
• Capacity to work calmly under pressure
• Experience with OPERA PMS is beneficial

Elevate the guest experience through attentive service and effective communication at Germain Hotels.
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📌 Germain Hotels Guest Services Specialist (Quebec City)
🏢 Germain Hôtels
📍 Quebec City