Elevate customer satisfaction as the Customer Experience Lead in Port Alberni, BC with Scotiabank. Lead a dynamic retail service team and foster exceptional service delivery.

As a Customer Experience Lead at Scotiabank, you will oversee a team of Customer Experience Associates, focusing on building robust customer relationships and enhancing service excellence. This role involves acting as Officer in Charge for emergencies, contributing to branch success, and leading change management initiatives for new policies.

Key Responsibilities:
• Lead and manage the Customer Experience team effectively
• Build lasting customer relationships through superior service
• Handle emergency situations and escalated customer issues
• Identify opportunities to improve overall customer experience
• Assist in implementing new policies and procedures

Requirements:
• Proven leadership skills to coach and develop teams
• Previous experience in team management
• Flexible schedule availability
• Strong banking experience is an asset
• Technical skills in digital banking promotion

Drive a positive customer experience while advancing your career with Scotiabank in Port Alberni.
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📌 Customer Experience Lead at Scotiabank (British Columbia)
🏢 Scotiabank
📍 British Columbia