Role Summary
The Medical Office Administrator (MOA) will be involved in all aspects of administering the daily operations of True Care Fertility, promoting the clinic's diverse services, and expanding its client base. As the front-face of our clinic, the MOA plays a critical role in supporting the team and maintaining a professional and welcoming setting.

Role Responsibilities

Consult with physicians as needed regarding scheduling and booking appointments

Actively participate in team-building initiatives and development of departmental goals

Work independently with minimal supervision

Maintain up-to-date patient records in the EMR system, including scanning and organizing test results and other documents

Handle administrative tasks such as sending/receiving faxes, making photocopies, scanning documents, and accepting deliveries

Administer patient billing, collect overdue payments, and issue receipts

Ensure confidentiality of all patient information in accordance with regulatory standards

Perform other duties as assigned

Qualifications

Associate’s Degree in Medical Office Administration, or a Bachelor’s Degree in Healthcare Management or another relevant field

Additional vocational training or certification in a medical field is preferred





Minimum 3 years of experience as a Medical Office Administrator

Competencies

Proficient understanding of medical terminology, including common conditions, procedures, and abbreviations

Keen attention to detail when recording patient information, managing medical records, and processing billing

Competence in basic computer applications such as word processing and spreadsheets

Excellent verbal and written communication skills for interacting with patients, healthcare professionals, and team members

Strong customer service orientation to ensure a compassionate patient experience

Knowledge of and adherence to patient privacy regulations (e.g., HIPAA) and ethical guidelines

Specialized Skills, Knowledge, or Certifications Unique to This Role

Familiarity with medical terminology specific to fertility care

Proficiency in promoting the clinic's diverse services and helping to expand the client base

Experience using EMR systems specific to fertility clinics

Ability to manage appointment scheduling across multiple services, including ultrasounds, lab tests, and consultations

Commitment to patient privacy and compliance with HIPAA or equivalent standards

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📌 Medical Office Administrator (MOA) (Ontario)
🏢 True Care Fertility
📍 Ontario