Job Description
Posted Wednesday, July 29, 2026 at 6:00 AM

About Us
Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 200+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview
The Retail Sales & Delivery Associate plays a dual role in delivering a consistent and elevated guest experience across both the retail floor and scheduled deliveries. This position is responsible for engaging guests with knowledgeable, qualified service in-store while also ensuring orders are delivered safely, accurately, and in a timely manner. Acting as a brand ambassador at every touchpoint, this role supports sales growth, product education, and promotional initiatives, while also contributing to overall store operations including merchandising, cleanliness standards, receiving, and inventory suppor t.

Wh at M akes S omeone S uccessful in T his R ole ?

You’re interested in learning and growing within the cannabis retail space

You’re adaptable and enjoy a mix of in-store and on-the-road work

You show up consistently and take ownership of your responsibilities

You care about delivering a great guest experience , wherever that happens





Competencies and Requirements

Valid Driver’s License -Full 'G' (ON) or Class 5 (BC, AB, SK, MB)

Clean Driver’s Abstract and Clear Criminal Background Check

Personal insured vehicle with valid insurance coverage permitting delivery (business use). Proof of insurance is required during onboarding .

Smartphone with data plan (and comfort using apps/technology)

Strong guest service mindset with excellent communication skills

Reliable, self-motivated, and team-oriented with a positive attitude

Strong attention to detail, organization, and basic math skills

High level of integrity and ability to work independently and as part of a team

Essential Duties and Responsibilities

Deliver exceptional guest service by greeting guests, providing product guidance, and building strong relationships

Support sales through recommendations, promotions, and a strong understanding of products and accessories

Maintain high product knowledge to ensure accurate, compliant guest education

Assist with merchandising, store setup, and maintaining a clean, organized retail environment





Process transactions accurately while following all inventory and operational procedures

Work closely with store leadership and team members to support overall store success and guest experience

Safely complete deliveries, including order handling, loading, transportation, and on-time delivery to guests

Follow assigned routes, schedules, and all delivery procedures in accordance with training and regulatory requirements

Communicate clearly with guests and dispatch, escalating issues or concerns as needed

Maintain professionalism, a safe driving record, and full compliance with company and regulatory standards

Why you’ll love working here

Earn and retain 100% of tips during delivery shifts as part of delivering exceptional guest experiences

Opportunity to work with a best-in-class team

Internal advancement opportunities

Wellness program including access to mental health resources

Access to internal learning & development programs

Team member discount and access to other perks like Perkopolis , Goodlife and many more!

Education, Training and Experience

Provincial Cannabis Certification

3-year Drivers Abstract

Criminal Record Check

6 Months minimum delivery or logistics experience

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

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📌 Retail Sales & Delivery Associate (Ontario)
🏢 FIKA Herbal Goods
📍 Ontario