AIR INUIT CORPORATE PROFILE
Air Inuit has been providing essential scheduled, chartered, cargo and emergency air transport services to Nunavik and beyond- 24 hours a day, 365 days a year - for over 45 years. Collectively owned by the Inuit of Nunavik, through Makivvik Corporation, the airline operates a fleet of more than 30 aircraft and employs more than 1000 employees in one of the world’s most challenging flight environments.

Position Overview
Air Inuit is currently seeking motivated and dedicated individuals to support passenger services at Pierre-Elliott Trudeau Airport YUL, for flights to Northern communities.

As a Passenger Airport Service Agent, you will be part of a welcoming and dynamic team. You will help promote Air Inuit’s rich culture while providing high-quality customer service in a stimulating and people-focused work workplace.

Duties and Responsibilities

Welcome passengers and provide assistance during departures and arrivals at the airport

Manage arrival logistics

Arrange hotel and shuttle reservations in case of operational irregularities

Provide services and assistance to passengers with special needs

In case of delays, keep passengers informed and communicate with ramp agents, dispatch, and crew

Check in passengers, handle luggage, and verify cabin baggage

Ensure safe and timely boarding

Prepare flight documents, passenger check-in, ticketing, and manifests

Perform any other tasks required to ensure operational efficiency

Qualifications

High school diploma or equivalent experience

Minimum of one year of customer service experience

Basic knowledge of office software (Word, Excel, Outlook)

Ability to learn passenger check-in and reservation systems





Eligible to obtain and maintain YUL airport security clearance (CIZR)

Available and flexible to work according to a shift schedule (mornings, evenings, weekends, holidays, split shifts) and according to operational needs;

Bilingual in French and English; knowledge of Inuktitut is an asset

Strong communication skills, both written and oral, in French and English

Punctual, reliable, and able to work independently

Working Conditions

Variable shifts (mornings, evenings, weekends, holidays, split shifts) and according to operational needs

Compensation
The salary is determined according to the company’s compensation policy.

Benefits

An employee Registered Retirement Savings Plan (RRSP) - 5% employer contribution

A group insurance plan (life, medical, dental, short- and long-term disability)

A 3-week vacation allowance (6%)

Company profit-sharing

Telemedicine program for employee and family members

Employee Assistance Program (EAP) for employee and family members

A retirement allowance program

A program of flight privileges and discounted travel with several airlines around the world

Various innovative recognition programs

APPLICATION
We thank all applicants for their interest in this position. We are proud of our culture, which encourages diversity. We believe in the importance of adopting fair employment practices. Therefore, all qualified candidates are considered. However, only those selected for the recruitment process will be contacted.

The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory.

Air Inuit is committed to the principle of employment equity and invites applications from women, Indigenous peoples, persons with disabilities, and members of visible minorities.

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📌 AGENT, PASSENGER AIRPORT SERVICES (Quebec City)
🏢 Air Inuit
📍 Quebec City