Adecco is currently seeking a Senior Key Account Manager to join a top-tier global consumer goods (CPG/FMCG) company in North York, ON. In this role, you will develop and execute customer business strategies for assigned key accounts, ensuring alignment with the client's annual business objectives and trade targets. You will be responsible for achieving in-store execution goals related to shelving, distribution, merchandising, pricing, and promotional activities to drive sustainable growth. Additionally, you will analyze market trends, customer insights, and competitive activity to identify opportunities and adapt strategies as needed.

Working cross-functionally with Sales, Trade Marketing, Supply Chain, and other internal teams, you will communicate strategic priorities to the retail organization and ensure flawless execution across the Canadian market.

- Pay rate: $60/hr
- Location: North York, ON
- Work Arrangement: Hybrid (3 days a week on site)
- Shifts: Monday-Friday | Shift within 8:00am-5:00pm
- Job type: 12 months contract with a possibility of extension

Here’s why you should apply:
- Hires fast, pays weekly.
- 4% vacation pay paid out on each weekly pay cheque.
- Medical and dental advantages once qualified.
- Free training programs.
- New and quicker onboarding process.

Main Responsibilities:

BUDGET MANAGEMENT

- Ensures alignment between proper budget and trade spend management and business objectives
- Establish and propose volume expectations for prescribed period; develop and propose budget in order to achieve Topline Sales and Revenue
- Develop a recommendation for Annual Business Plan
- Complies with spending guidelines, monitoring the performance

RELATIONSHIPS MANAGEMENT

- Maintains the spending within the guidelines defined by Sales Leadership, constantly verifying the trend of development generators
- Supplies information to Sales Leadership concerning the sales activities / plans
- Maintains a high level of trade contact in order to have a better knowledge of the marketplace
- With an understanding of the product line and it’s role at the account act as key contact with assigned Category Buyers.
- Work effectively and collaboratively across departments and with Merchandisers

CLIENT DEVELOPMENT

- Develop the Triple Win Business Model with assigned customers
- Develop and support the delivery of the Business OGST for Customer




- Develops a client plan combining the Country commercial policy with specific client drives of growth
- Highlights the gaps in client performances, causes and possible solutions
- Designs and implements solutions for specific performance issues (new initiatives, additional events, pricing, profit-mix, etc.)
- Develop superior relationships with assigned customers across all categories
- Support leadership in the development of Full JBP roll up as assigned
- Initiate contact with potential new customers in order to grow business
- Manages assigned clients credits, working as an interface between client's Finance Function and client

ACTIVITY PLANNING AND CONTROLLING / INVENTORY MANAGEMENT

- Proposes forecast of commercial and assigned structure costs
- Maintain ongoing the item forecast for assigned items within the customer portfolio
- Monitors and verifies the proper application of promotions and commercial conditions defined during the negotiations
- Tracks and monitors own and competitor product pricing (in cooperation with Sales executives)
- Monitors sales performance of assigned clients and assigned costs versus budget
- Tracks and monitors customer performance (e.g. sell-in, sell out, stocks dynamics)
- Contributes to optimize Field Force coverage
- Develop recommendations for store level orders for seasonal or event programs
- Develop and maintain model for inventory sell through
- Make recommendations to maximize inventory sell through by either adjusting store level inventory or redeploying field resources (or a combination of both)
- Develop and maintain a weekly store level inventory report and make recommendations for inventory adjustments to individual stores to maximize both sales and product freshness

NEGOTIATION

- Prepares and presents the contracts for the assigned clients
- Develops sales argumentation in collaboration with Trade Marketing and Category Management, according to assigned clients characteristics




- Agrees with clients the implementation of the Country promotional plan
- Proposes additional promotional opportunities and supervises the implementation in line with marketing and Trade Marketing guidelines

CUSTOMER MANAGEMENT

- Communicates to customer / channel all information regarding the customer channel strategy and activities defined centrally
- Develop presentations and communicate to customers the promotion plan in order to achieve objectives and increase business
- Provides input for Local development activities and monitor alignment with Country strategies of clients / Brand initiatives
- Contributes in the solution of problems with assigned channel / customer (e.g. promotions, delivery)
- Facilitate and coordinate communication flow between company and market in order to assure the business continuity on daily basis
- Design and recommend the retail strategy and coverage strategy for specific accounts

SALES ANALYSIS

- Influence business decisions based on insight into sales results, market dynamics, and category share.
- Develop insights and make recommendations for Category Reviews
- Complete a post analysis of programs sold in and make recommendations for improvements
- Continuously review business focusing on improvement via Correction of Errors reports and make recommendations to improve sales and store level execution for all businesses managed.
- Develop insights and make recommendations for planogram projects for Categories managed, semi-annually.

RISK ANALYSIS

- Assist in the development and maintenance of Key account strategic plan

Qualification:

- Bachelor’s degree with 4+ years experience working within the CPG/FMCG industry
- CPG market, customer base and market dynamics knowledge
- Knowledge of Grocery business and distribution network
- Analytical abilities and data proficiency with original thought to interpret
- Excel, database management, macro’s abilities
- Strong knowledge of MS Office software
- Knowledge and experience of assigned customer’s buying culture and operating guidelines
- Customer-specific POS system experience
- Skill in budget preparation and fiscal management
- Skill in planning, organizing, and implementing a range of sales promotion programs and/or events
- Experience with category management and trade marketing
- Negotiation, presentation and financial skills

📌 Senior Key Account Manager (Toronto)
🏢 Adecco
📍 Toronto