Senior L3 Support Engineer – OnBase ECM & Integrations

Location: Toronto, ON

Hybrid: 3 days in office

Skills: Microsoft SQL Server 2019

Experience Required: 6-8 Years

Role Descriptions

L3 Incident & Problem Management

- Resolve critical/complex incidents escalated from L2.
- Lead root cause analysis (RCA) and permanent fixes.

Platform Engineering & Optimization

- Design and implement OnBase configurations, performance tuning, and improvements.
- Handle upgrades, patching, and system enhancements.

Architecture & Integration Support

- Provide SME support for integrations (APIs, middleware, upstream systems).
- Define best practices for document workflows and automation.

Release & Change Governance

- Lead production releases, deployment strategies, and stabilization.
- Ensure change compliance and risk mitigation.





Operational Leadership

- Guide L1/L2 teams, reduce incident backlog, and improve MTTR.
- Drive SLA adherence and continuous service improvement.

Outcome Focus

- Zero critical incidents / improved system resilience.
- Faster resolution for complex issues.
- Optimized OnBase performance and scalability.
- Robust governance and release stability.

Key Words to Search in Resume

- OnBase Architecture (Enterprise / ECM Design)
- Integration (APIs / System-to-System / Middleware)
- Workflow Optimization / Automation
- Root Cause Analysis (RCA) / Problem Management
- Migration / Upgrade (OnBase, Appian / CP4BA)

📌 SeniorSupport Engineer – OnBase ECM & Integrations (Toronto)
🏢 Astra North Infoteck
📍 Toronto