WHAT IS THE OPPORTUNITY?

Serve as a Process Lead for RBC's IT Asset Management and Technology End-of-life Control Transformation team. You will assess the current state control environment across RBC and its subsidiaries, analyze existing control workflows, and identify key pain points and improvement opportunities.

Collaborating with domain and system teams, you'll define future state control processes and support domain-specific PRC analysis. Partner with technology, operations, and business stakeholders to ensure timely delivery of Quick Wins and implementation of the future state roadmap, while gaining alignment with internal risk appetite and regulatory expectations. This role demands a strong process improvement, risk and governance background, with the ability to draw data-driven insights to inform decisions in a complex environment.

WHAT WILL YOU DO?

Assess the current state control environment for RBC's IT Asset Management and Technology End-of-life, including maintaining holistic control inventory, mapping workflows, identifying pain points, and validating coverage

Partner with Control Owners to perform Control Rationalization Assessments and productivity studies; align decisions with 2LOD/3LOD compliance standards

Support domain-specific PRC analysis and execute rationalization dispositions

Act as liaison to domain process/control owners, providing improvement recommendations based on data insights, QA results, and stakeholder feedback

Design future state control processes and target operating model, including governance structure, escalation paths, and control procedures

Identify Quick Wins collaboratively with domain and system teams and define future state control processes

Collaborate with stakeholders to implement automation roadmap and socialize the new operating model to obtain concurrence

Serve as primary point of contact for stakeholders on remediation process expectations, submissions, and documentation requirements

WHAT DO YOU NEED TO SUCCEED?

Must have

Strong understanding of process and procedure design, documentation, and continuous improvement methodologies

Hands-on experience with IT Asset Management and/or direct involvement in End-of-Life programs





Leadership experience in risk compliance and remediation solutions

Extensive experience in large-scale remediation programs

Strong analytical mindset with fundamental knowledge of using data to validate outcomes, identify anomalies, and surface emerging risks

Proficiency with workflow platforms (e.g., ServiceNow or equivalent IT Service Management tools)

Proficiency with data analytics and visualization tools (e.g., Tableau, Power BI, or equivalent)

Demonstrated ability to train, coach, and onboard teams on current processes and procedures

Results-oriented project management background with ability to handle multiple tasks and deadlines simultaneously

Excellent communication skills, including presentation, verbal, and written, with comfort presenting to senior-level management and executives

Nice-to-have:

ITIL Foundation (Information Technology Infrastructure Library) certification

CISA (Certified Information Systems Auditor) certification

Project Management Professional/Program Management Professional (PMP/PGMP) designation

Experience in matrix environments within large, publicly-traded corporations

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team





Opportunities to do challenging work

Opportunities to take on progressively greater accountabilities Access to a variety of job opportunities across business #TechPJ

Job Skills

Adaptability, Creative Visioning, Critical Thinking, Decision Making, Detail-Oriented, Industry Knowledge, Information Technology Infrastructure Library (ITIL), Strategic Thinking, Systems Software, Time Management

Additional Job Details

Address

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City

Toronto

Country

Canada

Work hours/week

37.5

Employment Type

Full time

Platform

GROUP RISK MANAGEMENT

Job Type

Regular

Pay Type

Salaried

Posted Date

2026-08-05

Application Deadline

2026-08-21

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.

RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

📌 Senior Manager, Technology Control Transformation (Toronto)
🏢 Royal Bank of Canada
📍 Toronto