Frontline Contact Centre Lead — Real-Time Coaching & Ops (Alberta)

Frontline Contact Centre Lead — Real-Time Coaching & Ops (Alberta)

11 Aug
|
Tappwfs
|
Alberta

11 Aug

Tappwfs

Alberta

Tappwfs – Calgary, AB in office. The Contact Centre Team Lead will lead the floor and the phones for a fast-growing utility services team, coaching in real time while actively handling calls and scheduling with the team.
You will work closely with Dispatch and Field Supervisors, manage queues and targets, and support onboarding and training of new hires. This is a front-line leadership role requiring coaching and hands-on involvement.

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📌 Frontline Contact Centre Lead — Real-Time Coaching & Ops (Alberta)
🏢 Tappwfs
📍 Alberta

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