Location: Niagara-on-the-Lake, ON
Opening: Summer 2026

The Clayfield is a new 102-room luxury boutique hotel opening in Niagara-on-the-Lake and part of the Unbound Collection by Hyatt. Operated by Urgo Hotels & Resorts Canada, The Clayfield will deliver a highly personalized, refined guest experience grounded in calm luxury, craftsmanship, and a strong sense of place

As a Front Office Host, you will create thoughtful and personalized guest experiences from arrival to departure. Reporting to Front Office Management, you will serve as a welcoming presence throughout the hotel, combining front office operations, concierge-style service, and guest engagement to deliver memorable stays that reflect the character and spirit of our property

What You’ll Do

Warmly welcome guests, using their name whenever possible, and create a seamless arrival and departure experience

Escort guests to their rooms while providing orientation to the hotel, amenities, and services

Respond to guest inquiries, requests, and concerns with genuine interest, empathy, and professionalism—ensuring each guest feels heard, supported, and valued.

Manage room reservations and booking modifications accurately, confirming all details and offering proactive solutions to enhance the guest experience

Coordinate and work with vendors to arrange transportation services, dining reservations, tickets for events, excursion/tour arrangements, and any additional guest needs with efficiency and care.

Support guests with special requests including weddings, retreats, and private events, working closely with relevant departments to ensure a seamless experience.

Process payments, room charges, and provide a clear, courteous check-out experience, including presenting the final bill.

Maintain a clean, well-organized, and welcoming front desk environment at all times.





Anticipate guest needs before being asked and follow up with thoughtful touches that go above and beyond expectations.

Demonstrate consistent positive body language and a warm, professional demeanor throughout every interaction.

Close each interaction with sincerity, leaving a lasting impression of genuine care and hospitality.

Uphold brand standards while delivering authentic and individualized hospitality experiences

Perform other job-related duties as assigned

What You’ll Bring

A service-focused personality with a natural ability to connect with others.

Must be highly motivated, detail-oriented, and thrive in a quick-paced environment.

Ability to multitask with grace while maintaining accuracy and professionalism.

Strong verbal and written communication skills.

Availability to work a flexible schedule, including evenings, overnights, weekends, and holidays.

Ability to stand for extended periods.

Post-secondary education in hospitality or tourism is preferred.

Knowledge of Niagara-on-the-Lake, local wineries, restaurants, and attractions is an asset

Experience with hotel systems (e.g., Opera Cloud) is an asset.

Ability to remain calm, resourceful, and solution-oriented under pressure

A collaborative mindset and willingness to support the team wherever needed

Why Join Us

Competitive compensation and a comprehensive benefits package designed to support your well-being and long-term growth

A rare opportunity to shape the guest experience journey of a brand-new luxury hotel

Work within a collaborative environment supported by ownership, Urgo Hotels & Resorts Canada and Hyatt.

Access to Hyatt colleague travel benefits

A workplace culture rooted in respect, craftsmanship, and pride of place in beautiful Niagara-on-the-Lake

Source: Urgo Hotels & Resorts Canada

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📌 Front Office Host (Ontario)
🏢 Urgo Hotels Canada
📍 Ontario