The Lax Kw’alaams Recreation Department has an exciting and immediate opening for two Part-Time Guest Service Worker. As a key member of the team, this role is responsible for answering questions about the facility and its programs and services, registering participants for programs and services, handling cash, working in other areas of the facility, such as the weight room, gym, swimmer’s cafe or assisting in Brighter Futures and maintaining a clean lobby and work area.

Responsibilities

Perform daily opening and closing duties

Deliver exceptional customer service to guests, staff, and volunteers by greeting and assisting in a friendly, skilled manner and providing accurate information about programs, services, and facility amenities.

Maintain a clean, organized, and welcoming front desk area; monitor facility access and ensure guests follow policies and safety procedures

Develop and maintain a professional & courteous relationship with guests, staff and volunteers

Follow all checklists, procedures and schedule of tasks

Assist with the purchase of monthly passes and punch card passes, as well as the booking for rentals

Ensure that all cash, credit and debit transactions are completed and processed accurately and documented correctly; all cash out procedures are balanced at the end-of-shift

Sell retail items from the swimmer’s café and distribute promotional materials.

Report any incidents, maintenance problems or safety concerns to the Supervisor

Support other departments and special events as needed

Note
Perform all other duties within the scope of the position and as requested by the Recreation Director

QUALIFICATIONS
Education

High School Diploma

Post-Secondary Education is an asset

Experience

1-year of previous work experience in a customer service, hospitality, or administrative role is an asset

Willing to be trained

Competency

Strong verbal and written communication skills





Strong organizational skills

Ability to problem-solve and resolve conflicts effectively with both staff and guests

Strong work ethics

Dependable and flexible; available for last-minute shifts, including evenings, weekends, and holidays.

Consistently punctual and reliable for all assigned or covered shifts.

Ability to work collaboratively with diverse groups of people

Ability and willingness to learn and adapt to a fast-paced and changing work environment

Ability to work individually and as part of a team

Able to make cash changes and complete accurate cash reports

Excellent technological skills, including Microsoft Office, booking systems, or POS software and equipment like calculators, photocopiers, fax machines, and printers

Ability to demonstrate a commitment to embodying a healthy lifestyle

Physical Demands and Working Environment
Physical Demand

You may have to spend long hours sitting and using office equipment and computers

You may have to spend long hours standing and walking around the facility to make sure guests needs are met

Mental Demands

You will have to complete several tasks and responsibilities at one time and must be prepared to deal with emergencies and stressful situations at any time

Condition of Employment

You will adhere to the Lax Kw’alaams Band Code of Conduct, Code of Confidentiality, Social Media Policy and any other Policies in the Human Resource Manual

Follow all guidelines harmoniously and cooperatively, creating a team approach in their duties for the Band’s future success

Acceptable Criminal Record Check with Vulnerable Sector Search

Valid Driver’s License (Class 5) is an asset

Classification/Pay Scale

$21.53 per hour

As per the Canadian Union of Public Employees’ Local 2365 Collective Agreement

** Preference will be given to Lax Kw’alaams Band Members or qualified applicants of Indigenous ancestry.
However, we invite all qualified individuals to apply.

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📌 Guest Services (Two Part-Time) | Lax Kw'alaams Band (British Columbia)
🏢 Lax Kw'alaams
📍 British Columbia