Administrative Support III - Specialized Support Team - Health Link
Are you passionate about public health and providing exceptional service? Join our team as a Specialized Support Team Clerk, where you'll play a key role in supporting Albertans with timely and accurate information about Annual Influenza and COVID-19 immunization services. In this frontline role, reporting to the manager of the Specialized Support Team, you will respond to inquiries from both the public and health care professionals, offering general vaccine information and assisting with appointment bookings. You’ll handle both inbound and outbound calls, leveraging various software platforms such as Connect Care and other online tools, to deliver high-quality, responsive service. As the first point of contact, you represent Primary Care Alberta, guiding individuals through available health services related to Influenza, COVID-19, and select number of other vaccines. You will also support Public Health teams with outbreak management and other callout efforts as needed. The Specialized Support Team Clerk is responsible for responding to vaccine-related inquiries, scheduling immunization appointments using appropriate booking systems, and providing accurate, up-to-date information through a variety of software tools and resources. The ideal candidate will possess exceptional communication and customer service skills, a strong ability to multitask and adapt in a fast-paced environment, and comfort working across multiple software applications. Experience with Connect Care is considered an asset, and the ability to manage confidential information with discretion is essential.

Description:
As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures,



practices and initiatives within a department or program.

Classification: Administrative Support III

Union: AUPE GSS

Unit and Program: Health Link

Primary Location: Southport Tower

Multi-Site: Not Applicable

FTE: 0.00

Posting End Date: 12-AUG-2026

Employee Class: Casual/Relief

Date Available: 21-SEP-2026

Length of Shift in weeks: Varies

Shifts per cycle: Varies

Days Off: Other

Minimum Salary: $25.72

Maximum Salary: $31.25

Vehicle Requirement: Not Applicable

Classification: Administrative Support III

Union: AUPE GSS

Unit and Program: Health Link

Primary Location: Southport Tower

Location Details: As Per Location

Multi-Site: Not Applicable

FTE: 0.00

Posting End Date: 12-AUG-2026

Employee Class: Casual/Relief

Date Available: 21-SEP-2026

Hours per Shift: Varies

Length of Shift in weeks: Varies

Shift per cycle: Varies

Shift Pattern: Days, Evenings, Nights, Weekends

Days Off: Other

Minimum Salary: $25.72

Maximum Salary: $31.25

Vehicle Requirement: Not Applicable

Required Qualifications
Completion of Grade 12 or equivalent.

Additional Required Qualifications
30 WPM Typing Speed. 2 years in a customer service role.

Preferred Qualifications
Strong customer service skills.Experience in Connect Care and Netcare is an asset.Ability to communicate effectively and work with confidential information.Ability to handle multiple tasks in a fast paced, high volume, dynamic environment.Robust computer skills, effective time management and organizational skills.Previous experience in a contact center or giving info and referral information is an asset.

Create and manage profiles for future opportunities.

Calgary Zone PCA, Calgary, Southport Tower

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📌 Administrative Support III - Specialized Support Team - Health Link (Alberta)
🏢 Primary Care Alberta
📍 Alberta