Enhance IT service operations and customer experience at High Liner Foods. This pivotal role focuses on service management, operational excellence, and team leadership in an onsite capacity.
As the IT Customer Experience Manager, you will collaborate with the Senior Director of IT to ensure high-quality service delivery across the organization. You will be responsible for overseeing managed services, optimizing budgets, and leading the IT Services team. Your leadership will drive improvements and foster a customer-first mindset.
Key Responsibilities:
• Manage outsourced service desk and service performance metrics
• Drive customer experience improvements using data analysis
• Control IT operating budget, vendor renewals, and cost management




• Support team development for optimal operations
• Develop and maintain effective IT service catalogs and tools
Requirements:
• Undergraduate degree in IT or Business Administration
• 5+ years of IT service delivery experience
• 3+ years of people management experience
• Experience with incident management and vendor oversight
• Robust reporting and communication skills
Transform IT service management while elevating customer satisfaction as you lead at High Liner Foods.
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📌 High Liner Foods IT Customer Experience Manager (Mississauga)
🏢 High Liner Foods
📍 Mississauga