Job Description Agency Support Representative (Shawinigan) Build Your Future With Us
Are you passionate about customer service and supporting a sales force? Would you like to contribute to an organization whose mission is to help clients feel confident and secure about their future? As an Agency Support Representative (Shawinigan), you will play a key role in the smooth operation of Career agencies by providing comprehensive, coordinated, and professional support to clients, the sales force, and the management team. This position offers an excellent opportunity to showcase your interpersonal and administrative skills while growing in a dynamic and evolving environment. At iA, people and their development are at the heart of everything we do, fostering a culture of collaboration, trust, and continuous improvement.
What You Will Accomplish With Us Welcome and assist clients and sales advisors, in person and over the phone, while providing professional and courteous service
Ensure smooth communication and effective collaboration with the sales force and the Career Support and Service Centre, directing requests to the appropriate specialists when needed
Provide administrative and operational support to the sales force, including advisor contracting, onboarding, integration, and offboarding activities
Support the Agency Director with activity coordination, calendar management, meeting preparation, report compilation, and the implementation of new administrative processes
Contribute positively to agency operations by helping manage office facilities, mail, office supplies, and by documenting processes and tasks related to agency activities
What Will Help You Succeed in This Role Is recognized for providing excellent customer service and understanding the needs of clients and the sales force
Demonstrates strong communication and interpersonal skills
Brings a proactive attitude,



strong motivation, and a positive team spirit
Shows autonomy, attention to detail, and adaptability in a changing environment
Has relevant experience in administration, office support, or a related field
Has an intermediate level of English, as the role involves occasional interactions with English-speaking internal and external partners
Why You'll Love Working With Us A dynamic, people-focused, and evolving work environment where your contribution truly makes a difference
A healthy, safe, equitable, and inclusive workplace that promotes collaboration and respect
An in office position at the center of agency operations with a stable 35-hour work week, Monday to Friday
Tailored training to support your integration and professional development
Competitive benefits, including an on-site work premium, telemedicine, employee and family assistance program, discounts on iA products, and more!
Please note that this is a temporary 15-month position, offering an excellent opportunity to gain valuable experience within a dynamic team and a well-established organization in the financial services industry.
Location(s) Shawinigan / 855, avenue Broadway
Company iA Financial Group
Posting End Date 2026-08-23
Company Overview iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.



With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate. At iA, we’re invested in you.
Our Commitment to Diversity and Inclusion At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability. Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs. As a reflection of our employees’ appreciation and engagement, iA once again stands out this year as one of Canada’s top employers according to Forbes. In 2026, iA Financial Group also ranks 1st among major publicly traded Canadian insurers. At iA Financial Group, our differences make us unique. We are committed to supporting and celebrating diversity because we believe that it is by bridging our differences that we will be stronger. Our employees’ wellbeing is our priority. We are also committed to creating a stimulating and safe work environment, in addition to offering a real work-life balance with our flexible work model. As a reflection of our employees’ appreciation, iA has been ranked as one of the top employers in Canada in 2023 by Glassdoor and Forbes.

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📌 Agency Support Representative (Shawinigan) (Quebec City)
🏢 Iaawg
📍 Quebec City