Elevate your retail career with FIKA as a Retail Experience Lead, overseeing operations and enhancing customer service. Lead the team while ensuring compliance and a stellar shopping experience.

FIKA, a pioneering cannabis lifestyle brand, seeks a Retail Experience Lead to manage daily operations across its retail locations in Canada. This role involves supervising staff, assisting with customer interactions, and maintaining store standards. You will play a crucial part in onboarding and training team members, ensuring exceptional service and effective cash management in a dynamic setting.

Key Responsibilities:
• Open and close the retail store, managing alarms
• Greet and assist customers, fostering positive relationships




• Model exemplary customer service and product knowledge
• Train and onboard new team members thoroughly
• Communicate store policies and changes effectively

Requirements:
• Minimum 2 years retail experience required
• High school diploma or GED needed
• Proven customer service and troubleshooting skills
• Familiarity with sales software and alarm systems
• Clear criminal record and Provincial Cannabis Certification

Become a key leader at FIKA, driving retail excellence and customer satisfaction.
#J-18808-Ljbffr

📌 Retail Experience Lead at FIKA (Ontario)
🏢 Friendly Stranger
📍 Ontario