Front Desk Agent - Full Time (NOC 64314)
Job Description:
Our front desk staff are the face of our business and they are the first impression for our hotel guests. If you would like to be a part of our amazing team, have a friendly and fun personality and you meet the requirements below, then 35-40 hours per week
Vacancy: 2

Job Tasks:

Greet guests in a friendly & courteous manner

Register arriving guests and assign rooms, using the in-house reservation system efficiently

Follow check-in procedure (giving information about hotel & restaurant)

Professionally answer inquiries regarding hotel services and registration by email, by telephone, and in person

Write offers to leisure and corporate guests

Answer in-house phone calls from guests and arrange for amenities or services

Provide information about services available in the community

Respond to guests' complaints using in-house service recovery guidelines

Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems

Work cooperatively with back of house staff to respond to guest needs

Present statements of charges to departing guests and receive payment by methods of credit card, cash, PO or debit

Perform daily opening and nightly closing procedure





Operate in-house reservation system, POS and other platforms as needed

Handover shift notes & other information to next shift

Responsibilities:

Ensure Front Desk is clean and clutter free at all times

Ensure our guests feel welcome and respected

Perform duties assigned efficiently

Operate Front Desk with minimal supervision

Keep personal and guest safety at top of mind at all times

Reliably report all inconsistencies in financial reports to management

Maintain a professional and tidy personal appearance

Physical Demands:

Must be able to stand and exert well-paced mobility for up to 6 hours in length

Ability to lift and carry up to 50 pounds on a regular basis, throughout the shift

Must be able to kneel, bend, stoop, squat and stretch to fulfill tasks

Education, Knowledge, Skills & Abilities

Grade 12 or higher. Preference will be given to candidates with higher education

Certificate of hospitality management an asset

Knowledge of secure work procedures and guest conflict resolution

Basic knowledge of customer service procedures such as journey mapping

Ability to work in a team and efficiently communicate between departments

#J-18808-Ljbffr

📌 Front Desk Agent - Full Time (NOC 64314) (Manitoba)
🏢 Whitehorse Chamber of Commerce
📍 Manitoba