Elevate customer experiences with BMO as a Customer Service Representative. Provide tailored financial solutions and guidance in a supportive, team-oriented retail banking environment.

BMO is seeking a dedicated Customer Service Representative to join its Retail Banking Sales & Service team. In this role, you’ll identify customer needs and offer advice on financial solutions while collaborating with branch colleagues and partners. You’ll be committed to creating exceptional customer experiences by managing transactions, answering inquiries, and providing seamless service.

Key Responsibilities:
• Deliver exceptional service to customers and prospects
• Handle transactions and customer banking inquiries
• Refer complex cases to appropriate BMO colleagues




• Engage customers in meaningful needs-based conversations
• Organize work to ensure accuracy and efficiency

Requirements:
• Post-secondary degree or certification in related field
• Strong interpersonal and communication skills
• Familiarity with digital banking tools and applications
• Self-starter with a passion for helping customers
• Basic knowledge of personal and commercial banking solutions

Become part of BMO's commitment to transforming customer experiences in personal banking.
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📌 Customer Service Representative at BMO (Quebec City)
🏢 Bank of Montreal
📍 Quebec City