Join Thos. R. Birnie & Sons as a Service Dispatcher and elevate our customer service efforts. This part-time position emphasizes effective communication and technician assignment in Hamilton.

Thos. R. Birnie & Sons, serving the Hamilton community for over 95 years, is hiring a part-time Service Dispatcher. In this role, your main tasks will include evaluating service calls, coordinating technician activities, and ensuring customer satisfaction through clear communication. Your organizational skills will be key to our operations.

Key Responsibilities:
• Prioritize and evaluate incoming customer calls
• Oversee technicians in the field while coordinating needs
• Relay vital information to enhance service quality




• Record and report on service call outcomes
• Keep customers informed about technician updates

Requirements:
• Minimum two years of dispatching experience
• Service industry experience is highly preferred
• Robust communicator capable of building relationships
• Detail-oriented with a talent for multitasking
• Outstanding organizational skills with follow-through

Make a meaningful impact at Thos. R. Birnie & Sons by applying your dispatch expertise in Hamilton.
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📌 Part Time Dispatcher for Plumbing Services (Ontario)
🏢 Thos. R. Birnie & Sons
📍 Ontario