Enhance customer service at Air Liquide as a Customer Experience Representative in Burlington, ON. This contract role offers competitive compensation and a supportive team-oriented environment.

As a Customer Experience Representative, you will be the primary contact for industrial gas customers, ensuring smooth order fulfillment and service reliability. Your expertise in navigating ERP systems like Oracle, and managing customer cases through Salesforce, will be essential for meeting the organization's high standards while delivering a safety-conscious experience.

Key Responsibilities:
• Process diverse order types and manage the complete order lifecycle
• Utilize CPQ tools to generate quotes and convert to sales orders
• Navigate Oracle ERP for cylinder balances and inventory checks




• Manage customer cases in Salesforce for a comprehensive view
• Handle customer escalations and maintain clear communication

Requirements:
• Post-secondary diploma in Marketing, Sales, or related field
• Effective communication skills in English
• Time management and team collaboration aptitude
• Familiarity with Google Suites office applications
• 2 to 5 years in a similar role preferred

Utilize your customer service expertise and ERP knowledge to thrive in a meaningful role at Air Liquide in Burlington.
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📌 Customer Experience Representative Burlington (Ontario)
🏢 Balazs
📍 Ontario