201 Madawaska Blvd, Arnprior, ON, K7S 1S6

In this role, the Shift Supervisor is responsible for overseeing the level of service, product quality, product availability, food safety, and cleanliness during the shift, all while creating a positive and fun work environment where all employees can succeed.

Responsibilities include but are not limited to:

Health and Safety

Ensures all team members perform work in a safe manner including using personal protective equipment

Works in compliance with the occupational health and safety legislation

Knows, understands and follows safe work practices and procedures

Reports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Owner

Ensures health and safety policies and procedures are adhered to during shifts, including documentation of any work related injuries or accidents

Records and utilizes logs as per food safety standards i.e. temperature log

Human Resources

Assist Restaurant Manager in recruitment

Conduct pre-shift huddle and motivates employees throughout shift





Ensure employees are in proper uniform and standards

Provides coaching and feedback as necessary

Provides training as required

Customer Service

Ensures quality and standards are met

Handles customer service complaints with confidence, quickly and professionally

Puts corrective actions in place

Operations

Assigns duties to employees as required

Assigns floats and balances cash at the end of shift

Ensures restaurant is stocked, cleaned, staffed and prepared for following shift

Qualifications & Skills

Previous experience in food service industry

Excellent knowledge of Tim Hortons products and procedures

Solid communication and interpersonal skills

Previous supervision experience an asset

Consistent adherence to policies/procedures

Please note all candidates considered for hire will be required to successfully pass a criminal background check. Accommodations for job applicants with disabilities are available upon request.

Job Types: Full-time, Permanent

Address
201 Madawaska Blvd, Arnprior, ON, CA, K7S 1S6

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📌 Supervisor (Ontario)
🏢 Ontario Trillium Foundation
📍 Ontario