At Westin, everything we do is designed to help our guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to assist them throughout their stay. We are looking for dynamic people who are excited to join our team of hospitality professionals. Are you ready to jump into any situation and give a helping hand? If you’re someone who has is positive, adaptable and intuitive, with a genuine interest in the well-being of others around you, we invite you to discover how you can thrive at Westin.

Expected Hours: Full time

The Impact You’ll Make:
Our Quality Keepers know that the countless small details end up making a big impression on our customers. It is their organization, attention to detail and overall care for their work that reinforces our position as the world’s leading hospitality company.

A Reservation Agent is responsible for handling incoming calls in a timely, efficient and friendly manner making reservations, responding to inquiries, communicating property information about room types, location, deposits / hotel cancellation policies and marketing initiatives. They provide exceptional guest service to new and existing guests of our property.

The Wellness you Deserve:
We’ll support you in and out of the workplace by offering:

Team-spirited coworkers & encouraging management
Learning and development opportunities
Reward and Recognition Programs
Staff Accommodation (based on availability)
Enjoy Discounted Hotel stays with Marriott ‘Explore’ Program
Complimentary Staff Meal




Summer & Winter Wellness Package up to $2000/yr

What we are looking for:
A warm, people-oriented demeanor
A team-first attitude
High attention to detail and a drive to get things done

Position Requirements:
Answer all incoming calls in a friendly and effective manner
Provide guests with the requested information concerning Whistler, the hotel and its services
Obtain the necessary information from the guests and enter it into the computer system (Lightspeed)
Daily reports to set up the hotel arrivals
Liaising with 3 rd parties
Assist Front Desk
Rate inquiries/billing inquiries
Respond to emails
Wholesale reservations
Marriott cases (through GXP)
Block special request reservations and suites
Maintain a clean and well-organized workstation
Answer questions concerning reservations for employees of other departments
Comply with WRS’s Occupational Health and Safety Program and the Regulation of WorkSafeBC
Report any unsafe conditions, practices or injuries to their supervisor as soon as possible
Set a good safety example
All other duties as assigned

Skills & Experience:
Pleasant telephone manner with the ability to be persuasive with telephone sales skills
Basic computer knowledge




Preferred detailed knowledge of Whistler area and available services
Must be effective in sales and up-selling
Previous experience in a customer service role
Ability to multi task and prioritize in a busy environment
Must be able to build and maintain credibility and relationships with customers (internal and external)
Strong communication skills, both verbal and written, and a passion for dealing with and emotionally connecting with others

General Requirements:
Must be able to sit at a desk for up to 8-10 hours per day. Walking and standing are occasionally required. Length of time of these tasks may vary from day to day and task to task
Ability to provide a satisfactory criminal record check

Health & Safety:
Health & Safety is at our core!

Safety orientations to ensure you feel safe at work
Proud to be COR certified – an occupational health and safety accreditation program that verifies a fully implemented safety and health program which meets national standards.
Monthly safety committee meetings

Our highest priority is making you feel as welcome as our guests. We want you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

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📌 Reservations Agent (British Columbia)
🏢 Marriott International
📍 British Columbia