Relief Medical Secretaries Three (3) positions
Unison Health and Community Services is a non-profit, community-based organization that servesneighbourhoods in Northwest Toronto. Operating out of six locations, Unison offers core services that include primary health care,counselling, health promotion, Early Years programs, legal services, harm reduction programs, housing assistance, adult protective services, Pathways to Education and a Diabetes Education Program.Unison’s mission is working together to deliver accessible and high-quality health and community services that are integrated, respond to needs, build on strengths and inspire change.

Unison is committed to working from an inclusive, pro-choice, sex positive, harm reduction, anti-racist, anti-oppression, and participatory framework.

We are currently seeking three Relief Medical Secretaries to work across five of our Unison sites. Reporting to the Client Access Manager, the Relief Medical Secretaries provide relief coverage to the Medical Secretary team within a care model that emphasizes health promotion and client education.

Job-Specific Responsibilities

Respond to telephone messages, screen calls as necessary and answer general enquiries

Contact clients to remind them of appointments as appropriate

Scheduling clients' appointments, receiving and greeting visitors and clients, assessing their needs and directing them accordingly

Cancel and rebook appointments as needed

Open and check mail, faxing as requested

Check and respond to inbox

Photocopy and prepare packages

Scan, fax and follow-up on internal and external referrals

Retrieve messages from voicemail

Notify clients of incoming specialists' appointments and document the information appropriately

In consultation with medical secretaries, identify,



report and debrief on client safety incidents, valuable catches, occupational health and safety incidents and near misses

Take guidance and direction from the Medical Secretaries, and where necessary from the Clinical and Interdisciplinary Team to provide service to Unison's clients.

Medical Office Administrative Diploma or equivalent in education and/or experience

Computer literacy and comfort with the use of different software including Electronic Medical Records (experience in Practice Solutions Suite/PSS is an asset)

Bilingualism English/Spanish is a strong asset

1-2 years' experience in a community-based setting

Effective communication, interpersonal, organizational and administrative skills

Demonstrated knowledge of, and sensitivity to, the impact of social, economic, environmental and cultural issues on diverse communities

Knowledge of issues affecting communities facing barriers to access in an urban environment.

Excellent interpersonal skills with colleagues, students, community members, volunteers, etc.

Excellent English (and Spanish) communication skills, both written and verbal, with individuals and groups

Location
Toronto , ON

The successful candidates will be able to work flexible hours on an on-call basis and have a willingness to work at five of the Unison sites.

We welcome applications from people who are reflective of the diverse communities we serve, including those who might need accommodation.

Where needed, accommodations for applicants with disabilities will be provided on request to support their participation in all aspects of the recruitment process.

Unison does not use Artificial Intelligence (AI) for screening, assessing, or the selection of candidates

While we thank all applicants for their interest, only those selected for interview will be contacted.

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📌 Relief Medical Secretaries Three (3) positions (Ontario)
🏢 Alliance for Healthier Communities
📍 Ontario