The Practice | Toronto
A role at the centre of something meaningful
The Practice is a space where wellness, community, and daily ritual come together. Our café and retail store are the heartbeat of that experience, the place where people land, connect, and return to. We are looking for a Retail & Café Manager who will take full ownership of this environment. You will be on the floor, leading, training, and ensuring that every detail reflects the standard and energy of The Practice.

Why The Practice

Be part of building something elevated, intentional, and new

Work in a space that blends business, wellness, and creativity

Join a team-oriented, supportive, and high performing team

Be close to the vision and directly shape the daily experience

Grow within a brand that values both excellence and humanity

The Role
This is a hands on leadership role responsible for overseeing all café and retail operations across a seven day per week schedule. You will lead the team, manage systems, and ensure that both spaces run seamlessly, from inventory and staffing to customer experience and presentation.

Key Responsibilities

Oversee all café and retail store operations including scheduling, inventory management, merchandising, product curation, and daily customer experience

Implement and maintain operational systems including opening and closing checklists, inventory controls, and system updates

Ensure smooth day to day flow across both spaces

Work actively on the floor as a Retail Experience Guide

Lead by example in customer interactions and service standards





Maintain a constant presence to support staff and uphold the experience

Manage and schedule, retail and café staff

Support hiring, onboarding, and training of all café and retail team members

Create a strong, accountable, and positive team culture

Manage relationships with retail product suppliers and café vendors

Ensure merchandising standards are consistently upheld

Maintain a retail floor that reflects The Practice's aesthetic, philosophy, and attention to detail

Track retail and café sales performance

Report regularly to the Chief of Staff & Operations

Identify opportunities to improve sales, efficiency, and customer experience

Oversee licenses, approvals, and all retail related audits and compliance requirements

Ensure all operations meet regulatory and internal standards

Support team in handling customer needs, feedback, and challenges

Leadership Expectations

You are hands on, detail oriented, and highly accountable

You take ownership and act without waiting to be told

You are comfortable being present on the floor daily

You balance structure with intuition and care

You lead with clarity, consistency, and energy

Who You Are

Experienced in retail, café, or hospitality management

Strong operational thinker with excellent organizational skills

Natural leader who can manage and motivate a team

Detail focused with a high standard for execution

Comfortable in a fast paced, multi responsibility environment

Aligned with the values and vision of The Practice

Compensation Range
$52,000 - $58,000

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📌 Retail & Café Manager (Ontario)
🏢 The Practice
📍 Ontario