Job Title: Warehouse Supervisor
Department: Warehouse
Location: Hanover, ON
Employment Type: Permanent Fulltime
Reports To: Director of Operations
About Smitty’s Furniture
We are a fourth-generation, family-owned furniture retailer specializing in high-quality, Canadian-made furnishings. For over 75 years, we have been a trusted name in Southern Ontario, guided by our vision to inspire connections and create warmth in every home. With a strong focus on exceptional customer experience, we value the relationships we build with both our loyal customers and our deeply experienced team. Operating from three locations, Hanover, Kitchener, and Barrie, we proudly promote and sell leading furniture and mattress brands manufactured in Canada, living our commitment to quality and craftsmanship every day.
About the Position
The Warehouse Supervisor plays a key role in enabling Smitty's to achieve its vision: to inspire connections and create warmth in every home. You do this by providing hands-on, day-to-day supervision of our warehouse team, ensuring product moves safely, accurately, and on time from receiving through to delivery, and by acting as the front-line leader for health and safety in the warehouse.
This role is Monday to Friday, generally 40 hours per week with flexibility for various work demands.
What will you be doing?
Team Supervision:
Front-line supervision of the warehouse team, including shipping, receiving, and customer pickups
Assign daily tasks and adjust priorities to meet receiving, loading, and delivery schedules
Support the Director of Operations with scheduling, time off coverage, and shift planning
Ensure all team members receive job-specific and SOP training
Provide input to the Director of Operations on hiring, performance reviews, and coaching conversations
Initiate open and candid conversations with team members and escalate performance or conduct concerns promptly
Maintain regular team huddles to ensure the efficient and timely flow of information
Health & Safety:




Ensure team members work in compliance with the OHSA and Smitty's health and safety policies, practices, and SOPs; recognize compliance and correct non-compliance
Perform workplace inspections and ensure identified hazards are classified, reported, and corrected according to Smitty's hazard classification process
Conduct safety talks and information meetings covering safety, staff issues, and product issues
Be present at accident and incident investigations and ensure reports are completed and forwarded promptly
Enforce PPE requirements, including approved steel-toed footwear in all warehouse areas
Ensure only trained and certified team members operate lift trucks and that pre-use safety inspections are completed and signed off
Support workplace injury management with the Director of Operations and Human Resources, including injury reporting and return to work processes
Shipping, Receiving & Product Handling:
Oversee the day-to-day flow of shipping, receiving, customer pickups, and transfers between locations
Ensure incoming product is inspected, and shipment damage is documented to support recovery of vendor credits
Ensure product is received, staged, and stored in an efficient and orderly manner
Supervise pre-delivery inspection and assembly so product leaves the warehouse delivery-ready
Oversee the accurate loading of delivery vehicles against the daily delivery schedule
Assist with product display arrangements at Showroom and assistance with installation of new product
Maintain inventory accuracy through proper handling, location management, and cycle counts
Equipment & Facility:
Ensure lift trucks, material handling equipment, and warehouse tools are maintained, inspected before use,



and safe to operate
Maintain a neat, organized, and hazard-free warehouse through consistent housekeeping standards
Maintain the properties of Smitty’s ensuring that they remain clean, free from debris, and in winter ensuring the sidewalks are cleared and salted
Report equipment defects and facility maintenance needs to the Operations Manager
Other related duties as may be assigned
What is going to help you be successful?
High school diploma required; post-secondary education in Business, Operations, Supply Chain, or a related field is an asset
3+ years of experience in a warehouse, distribution, or logistics workplace, including experience leading or supervising others
Understanding of Occupational Health & Safety requirements; supervisor-level health and safety training is an asset
Lift truck certification (or ability to obtain certification through Smitty's training)
Experience in the home furnishings industry is an asset
Demonstrated ability to learn new software programs; experience with inventory or ERP systems is an asset
Ability to use Microsoft products (Word, Excel, SharePoint etc.)
Excellent communication skills (written and verbal)
What’s in it for you?
Competitive salary within an expected range of: $26 to $28 per hour
Comprehensive group benefits, including health, dental, and LTD
Paid vacation annually
A challenging, meaningful, and rewarding work environment
Work alongside a caring, collaborative group of teammates who genuinely want to make a positive impact and connect with each other
We are dedicated to living our values: W.A.R.M.T.H (Welcoming, Attentive, Refined, Meaningful, Teamwork, and Humble). We are committed to breaking down barriers and providing equal opportunities for all in employment. We are dedicated to working with applicants who require reasonable accommodation during the application process.
We are sorry, but we cannot accept direct applicant submissions through this posting.

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📌 Warehouse Supervisor (Ontario)
🏢 Smitty's Shopping Centre
📍 Ontario